Revenue Cycle Supervisor – Coding and Collections
Advocate Aurora Health
Medical Debt Collections Representative, Bilingual
Fresenius Medical Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $25 per hour
Job Level
Junior
About the role
- Perform collection follow up with patients on delinquent and/or non-delinquent accounts for medical providers in a high-volume call center environment
- Assist patients in the resolution of outstanding payments from past due accounts
- Identify problem accounts and escalate as appropriate
- Update the patient record to identify actions taken on the account
- Achieve monthly department collection goal and maintain minimum production standards
- Achieve quality assurance scores that meet department requirements
- Provide excellent customer service during all interactions and work within company attendance guidelines
- Perform responsibilities in compliance with company policies and HIPAA regulations
- Assist with various projects as assigned and potentially focus on specific departments or locations
Requirements
- High School Diploma required
- 1 - 2 years' related experience
- Ability to multitask within multiple channels of technology
- General computer skills (word processing, spreadsheet, email applications)
- Detail oriented with analytical and organizational skills
- Good interpersonal skills and ability to work cohesively within a team
- Excellent oral and written communication skills
- Ability to provide customer service in a high-volume call center environment
- Must comply with HIPAA rules and protect confidential information
- Fresenius maintains a drug-free workplace in accordance with applicable federal and state laws
Benefits
- 100% Remote work / work from home
- Competitive salary ($18.50/hr - $24.50/hr)
- Pay differential for bilingual English/Spanish
- Monthly Commission Bonus Program
- Excellent benefits
- Potential for advancement with a large stable industry leader
- Mon-Fri 10am-7pm CST shift availability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collection follow upresolution of outstanding paymentsproblem account identificationpatient record updatingquality assurancemultitaskinggeneral computer skillsword processingspreadsheetemail applications
Soft skills
detail orientedanalytical skillsorganizational skillsinterpersonal skillsteamworkoral communicationwritten communicationcustomer serviceability to work under pressureattendance compliance
Certifications
High School Diploma