Bilingual Customer Service Representative – Health Care
State Collection Service, Inc.
Health Care Customer Service Representative
State Collection Service, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Junior
About the role
- Handle inbound and outbound calls to resolve billing and payment issues on behalf of clients
- Respond to requests for information by patient/account holders in a professional, thorough manner
- Act to gain payment or arrange payment on behalf of the client as appropriate
- Follow client-specific protocols and policies when carrying out duties
- Investigate and respond to client enquiries as needed
- Enter and monitor payment arrangements and process payments
- Work in high-tech, fast-paced, team environment and utilize established work queues and call pools
- Maintain compliance with FDCPA, FCRA, HIPPA and other applicable laws
Requirements
- 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills and ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, including regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Bilingual candidates provide additional support for bilingual calls (preferred)
- Broadband internet connection required (No DSL or Dial Up); hard wired connection required (no Wi-Fi, no Wi-Fi hotspots)
- Minimum internet speed: 40 mbps download, 5 mbps upload
- Camera required to remain on from start of training through end of each scheduled shift; continued camera use as directed post-training
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Benefits
- $15.00/hr base pay with $1.00 increase at 90 days and opportunity to earn quarterly performance increases up to an additional $2.00/hr in first 12 months
- Bilingual rate: $17.00/hr with $1.00 increase at 90 days and opportunity to earn quarterly performance increases up to an additional $2.00/hr in first 12 months
- Health, Dental, Vision, Life and Disability Insurance
- 401K with employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical terminologypatient billinghealthcare insurancehealthcare administrationpayment processingcall center experiencecustomer service
Soft skills
organization skillsflexibilityteamworkability to multitaskprofessional communication
