StarRez, Inc.

Content Manager

• Oversee the development, maintenance, and continuous improvement of StarRez Academy and StarCare Online.
• Ensure all learning and support content is current, accurate, and aligned with product updates and company strategy.
• Repurpose content across multiple formats (guides, video, eLearning, webinars, knowledge base, and social media).
• Optimize content for searchability and accessibility, ensuring users can quickly find and apply information.
• Lead and mentor a team of instructional designers, Absorb LMS users and content creators including, E-Learning Specialists, and LMS Administrators in Customer Enablement.
• Set priorities, manage workloads, and ensure deadlines are consistently met.
• Foster a culture of creativity, accountability, and continuous improvement.
• Research and source new content ideas that anticipate customer needs and align with industry trends.
• Ensure all published materials adhere to company voice, branding, and compliance standards.
• Collaborate with product teams to develop release-specific training and documentation.
• Partner with marketing to align learning content with promotional campaigns and customer engagement strategies.
• Collaborate with internal committees such as the Academy Steering Committee to drive strategic learning initiatives.
• Expand learning brands and programs, including StarRez Explorer and future Academy learning opportunities.
• Produce monthly reports on StarRez Academy performance and SCO (Sharable Content Object) usage metrics.
• Maintain high editorial standards in writing, editing, and multimedia content production.
• Measure effectiveness of learning and support content using engagement analytics, customer feedback, and support metrics.

Learning and Content Manager

Account Executive

• Identifying, prospecting, and securing new partnerships with landlords and property managers within your assigned region
• Delivering tailored sales presentations, effectively communicating the benefits of our platform, and negotiating contracts to close new business
• Building and maintaining strong, long-lasting relationships with existing clients, ensuring their satisfaction and maximizing opportunities for upsell and retention
• Working closely with Marketing, Client Success, and Customer Service to develop strategies that attract new clients and retain existing ones
• Sharing feedback on regional trends to enhance product offerings and client engagement
• Meeting or exceeding monthly and quarterly sales targets by consistently pursuing and closing high-quality deals
• Staying informed about industry trends, competitor activity, and local housing markets to position College Pads in your markets effectively

Product Manager

• Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle
• Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue
• Own product performance against key KPIs, including revenue, adoption, usage, and customer retention
• Develop and evolve pricing, packaging, and value propositions to optimize business outcomes
• Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis
• Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions
• Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery
• Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value

Senior Product Manager

Customer Success Manager

• Lead, coach, and mentor a team of Customer Success Managers (CSMs), ensuring consistency in process, customer engagement, and delivery of value
• Conduct regular 1:1s with CSMs to review accounts, provide feedback, and support career development
• Oversee onboarding and training for new team members; build scalable training resources
• Act as an escalation point for complex customer issues, providing guidance and resolution strategies
• Monitor team performance against KPIs tied to NRR, customer health, and engagement
• Drive alignment across Customer Success, Services, and Support to ensure smooth customer transitions and continuity of service
• Maintain a select portfolio of customers, delivering the same high-touch success management expected of CSMs
• Drive adoption, value realization, and customer satisfaction through regular engagement, consultative guidance, and proactive account planning
• Identify opportunities for growth and expansion, contributing to account-level NRR
• Conduct NPS follow-up conversations and translate customer feedback into actionable improvements
• Serve as a trusted advisor to customers, ensuring alignment between their business objectives and our solutions
• Contribute to the design and continuous improvement of Customer Success programs, playbooks, and processes
• Provide monthly reporting to leadership on customer health, NRR trends, engagement, and NPS performance
• Partner cross-functionally to close feedback loops, improve onboarding and training processes, and enhance the overall customer experience

Team Lead, Customer Success

Business Intelligence Developer

• Design, develop, and maintain Domo dashboards, reports, and data visualizations to support business operations and strategic initiatives.
• Assist in the design and implementation of the data warehouse architecture; ensuring data integrity and completeness and performance efficiency (via regular data validations and audits).
• Utilize Domo’s SQL, Magic ETL, and scripting tools to prepare data.
• Collaborate with business leaders to gather technical requirements of complex data sets, assess trends/patterns, and convert them to actionable insights.
• Lead dashboard rationalization efforts, consolidating or deprecating unused or duplicative content.
• Contribute to BI training, enablement sessions, and best-practice documentation.
• Support BI governance by reinforcing metric consistency, proper dataset usage, and business definitions.

Learning and Content Manager

Account Executive

Senior Product Manager

Team Lead, Customer Success

Senior Business Intelligence Analyst