StarRez, Inc.

• Own end-to-end U.S. federal and multi-state income tax compliance across a high-volume, multi-entity filing structure driven by acquisitions
• Prepare and review tax filings, including apportionment, nexus analysis, registrations, and audit support
• Manage tax calendars, estimated payments, extensions, and ensure timely, accurate filings across all jurisdictions
• Lead quarterly and annual tax provision processes (ASC 740), including current/deferred tax calculations, reconciliations, and support for financial reporting and audit
• Coordinate international tax compliance (AU, UK, and India) with external advisors; review filings and ensure alignment with global structure
• Support transfer pricing execution, intercompany agreements, and documentation in coordination with external advisors
• Partner with Legal to manage global entity structure, including entity setup, maintenance, governance filings, and restructuring activities
• Collaborate with Finance on global cash management, including repatriation strategies, intercompany funding, dividends, and cash tax efficiency
• Identify and execute tax planning and structure optimization opportunities to improve global tax efficiency
• Implement and enhance tax processes, controls, and documentation to improve scalability and audit readiness
• Evaluate and implement tax and/or entity management systems to increase automation, visibility, and efficiency
• Manage relationships with external advisors (e.g., RSM), reducing reliance on outsourced work while maintaining technical quality and coverage

Tax Manager

Consultant

• Manage and maintain strong relationships with customers
• Provide product training tailored to customer needs
• Collaborate with Project Managers and Senior Consultants on larger, high-impact projects
• Lead in resolving project and implementation challenges
• Adhere to established escalation procedures to ensure smooth outcomes
• Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions
• Partner with customers in an Outsourced Resource capacity, providing operational support and guidance
• Support Project Managers and Senior Consultants in successful delivery of implementation, optimization, and consulting engagements
• Troubleshoot customer and project issues
• Create, maintain, and improve customer-facing and internal documentation, procedures, and knowledge resources
• Execute functional testing of product features

Project Consultant

Inside Sales

• Lead and develop the North America Community Relations organization, including Community Relations Sales Managers, fostering a culture of accountability, collaboration, and continuous improvement
• Develop and execute customer engagement strategies that strengthen executive relationships, improve customer satisfaction, increase retention, and identify expansion opportunities across the existing customer base
• Drive revenue growth through renewals, upsell and cross-sell opportunities, while partnering with the New Business Sales team to ensure a seamless customer lifecycle
• Serve as a leadership sponsor for strategic customer relationships, proactively managing escalations, mitigating risk, and ensuring successful customer outcomes
• Partner cross-functionally with Product, Professional Services, Customer Support, Marketing, and Sales Leadership to align customer needs with business priorities and advocate for continuous product and service improvements
• Monitor business performance through customer and revenue metrics, pipeline health, and team performance, providing regular updates and strategic insights to executive leadership
• Represent StarRez at customer meetings, user conferences, industry events, and other strategic engagements to strengthen customer relationships and reinforce our market leadership

Director, Sales

Support Engineer

• Deliver exceptional customer support and technical issue resolution via phone, email, and chat
• Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations
• Meet established performance objectives related to call quality, customer satisfaction, and case handling
• Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions
• Communicate proactively with customers by setting expectations and providing timely follow-up
• Partner cross-functionally with colleagues to resolve client issues efficiently and effectively
• Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns
• Support additional projects and responsibilities as needed based on business priorities

Technical Support Representative

Sales Development Rep

• Research accounts and contacts—primarily in the higher education and student property markets—to understand roles, challenges, and goals
• Craft and send personalized prospecting emails to engage ideal customers
• Make outbound phone calls and build rapport with prospective customers
• Utilize Salesforce, HubSpot, cold calling, social media, LinkedIn Sales Navigator, email, and referrals to connect with potential leads
• Set up meetings or calls between qualified prospects and Account Executives
• Understand StarRez products, solutions, value propositions, and customer pain points
• Overcome objections and stay informed on competitive offerings and market trends
• Collaborate with Sales, Marketing, and Enablement teams to align on outreach strategies and messaging
• Meet or exceed monthly goals for pipeline generation, bookings sourced, and outreach activity
• Report regularly to Sales leadership on progress through weekly and monthly updates, team meetings, and huddles
• Identify opportunities to improve tools, suggest new technologies, and refine workflows to increase results
• Continuously update your outreach approach, experimenting with new tactics to drive performance.

Sales Development Representative

Account Executive

• Lead complex, high-value sales engagements with enterprise-level property management groups, ownership groups, and real estate organizations.
• Develop and execute strategic territory plans.
• Build executive-level relationships.
• Drive significant revenue growth through new business acquisition and expansion opportunities.
• Navigate multi-stakeholder sales cycles.
• Deliver consultative solutions tailored to client needs.
• Collaborate closely with Marketing, Client Success, and Customer Service teams to support long-term client retention, expansion, and market growth.

Tax Manager

Project Consultant

Director, Sales

Technical Support Representative

Sales Development Representative

Enterprise Account Executive