Technical Support Representative

StarRez, Inc.

Technical Support Representative providing technical assistance and product support to customers via multiple channels. Collaborating with internal teams to ensure effective resolution of customer concerns.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $22 - $24 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer support and technical issue resolution via phone, email, and chat
Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations
Meet established performance objectives related to call quality, customer satisfaction, and case handling
Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions
Communicate proactively with customers by setting expectations and providing timely follow-up
Partner cross-functionally with colleagues to resolve client issues efficiently and effectively
Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns
Support additional projects and responsibilities as needed based on business priorities

Requirements

What you’ll need

1+ years of customer service experience, preferably in a call center, software support, or technical support environment
High School Diploma or GED
Strong verbal and written communication skills
Ability to manage multiple customer interactions in a fast-paced environment
Strong troubleshooting, analytical, and problem-solving abilities

Benefits

Comp & perks

Full benefits including health care
Paid time off
Life insurance
401k plan with company match for eligible team members.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporttechnical issue resolutiontroubleshootinganalytical skillsproblem-solving

Soft Skills

communication skillscritical thinkingtime managementcustomer satisfactioncollaboration

Certifications

High School DiplomaGED