Commercial Program Manager – Growth Through AI
Solenis
Manager, Digital Experience - Print & Marketing
Staples Promotional Products
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Shape strategy and optimization of print services website and omnichannel marketing initiatives
- Lead efforts to enhance customer journey, drive conversion, and increase retention
- Deliver seamless digital experiences and compelling content
- Collaborate cross-functionally with sales, merchandising, finance, logistics, and technology teams
- Oversee digital merchandising, content strategy, and continuous site improvements
- Utilize analytics and customer feedback to identify friction points and optimize navigation and recommendations
- Ensure brand consistency across all platforms
- Impact digital sales growth, conversion rates, and customer satisfaction
Requirements
- Proven experience in eCommerce, digital experience management, or digital merchandising—preferably in a B2B or B2C environment
- Print experience is a plus but not required
- Strong project management and cross-functional collaboration skills
- Strategic mindset with exceptional analytical capabilities and a data-driven approach
- Excellent communication and presentation skills
- Ability to manage multiple priorities in a fast-paced setting
- Demonstrated strategic thinking and strong analytical skills
- Advanced knowledge of CMS platforms, digital analytics, and UX/UI best practices
- Strong leadership and coaching abilities
- Prior experience managing digital content, merchandising, or customer experience initiatives
- Bachelor’s Degree or equivalent experience required
- Minimum 7+ years in digital business, eCommerce, or customer experience management
- Proficiency in MS Office Suite, particularly Excel and PowerPoint
