Co-op, Business & Data Operations Analyst
Fidelity Investments
PythonSQL
Program Specialist, Print Operations
Staples Promotional Products
full-time
Posted on:
Location Type: Hybrid
Location: Framingham • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Attend and actively participate in program planning meetings with business owners to identify process gaps, influence and document process/ execution details to build detailed procedures and communications
- Collaborate with store teams, both virtually and in-person, to document procedures and gather qualitative feedback.
- Create detailed procedure documentation to identify potential gaps in program execution and inform decisions on how to simplify/optimize
- Maintain project pipeline schedule to provide accurate visibility into field launches for purposes of workload and communication planning
- Maintain active pilot tracking documentation, including relevant store attribute characteristics.
- Develop reporting related to tracking execution and compliance for new programs and existing company initiatives
- Primary point of contact to vet services’ systems and program enhancements prior to deployment
- Actively identify opportunities to simplify existing procedures and/or programs by effectively blending qualitative associate feedback and quantitative analytics
- Partner with cross-functional teams on the development and refinement of new program pilots, i.e.: selling & engagement, marketing, learning & development
- Partner with internal issue and escalation teams to identify and document trends to inform steps to refine programs currently live in stores
- Serve as point of contact for business partners to validate operational details and assist with the written content for weekly communications
- Assist in the functions of Senior Manager – Print Operations, as necessary
Requirements
- Bachelor’s degree and/or related work experience
- Understanding of Staples US Retail Operations
- Knowledge of MS Office tools, including Word, PowerPoint, and Excel
- Knowledge of Staples systems, including Solution Builder, FlightDeck, Medallia, AS400 (preferred)
- Strong project management skills
- Excellent communication skills both written and verbal. Ability to communicate at all levels within the organization both in the field and home office
- Detail-oriented and able to develop work plans while managing multiple priorities in a deadline-driven environment
Benefits
- Generous amount of paid time off and bonus opportunities
- Flexible work arrangements, including hybrid
- 401(k) plan with a company match, full benefits plan and options, and associate resource groups
- Associate store discount
- Corporate office includes a café (i.e., coffee, cappuccinos, teas), 24/7 fitness center, convenience store, on-site dry cleaning, Chef Louie’s Cafeteria, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocedure documentationreportinganalytics
Soft skills
communicationcollaborationdetail-orientedproblem-solvingorganizational
Certifications
Bachelor's degree
