Business Care Partner
Stanley Black & Decker, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Northampton • United Kingdom
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About the role
- Respond to communication from both internal and external customers in a timely and accurate manner
- Manage orders and process credits on time and accurately
- Consult with Distribution Centers and Carriers to resolve issues
- Use product and process knowledge (which will be taught) to resolve relevant issues
- Continuously working to improve levels of service tailored to individual customers
- Download weekly orders and manipulate fulfilled orders via MS Excel
- Work with customer portals to manage query resolution
Requirements
- Fluent English (spoken and written)
- Proficiency in MS Excel and SAP is highly desirable
- Prior experience in customer service role
- Strong interpersonal and communication skills, with a customer-focused and solution-oriented approach
- Ability to adapt to change and work effectively in a dynamic, growing organization
Benefits
- Discretionary bonus
- 25 days annual leave + bank holidays increasing with length of service
- Discounts on Stanley Black & Decker tools and other partner programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MS ExcelSAP
Soft Skills
interpersonal skillscommunication skillscustomer-focusedsolution-orientedadaptability