Standard Bots

Robotics

• Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
• Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
• Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
• Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
• Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
• Own ticket management processes and proactively recommend improvements where inefficiencies exist
• Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

Robotics Technical Support Specialist

Operations

• Drive the creation of a central KPI dashboard across departments
• Own the cadence for business reviews
• Partner with department heads to define the right metrics for their functions
• Build and maintain detailed cost models
• Conduct ad hoc analyses to support leadership decisions
• Collaborate with leadership team to design and facilitate the company-wide OKR process
• Act as an internal "chief of staff lite"
• Drive facilities and capital projects

Strategy & Operations Manager

Program Manager

• Own the full lifecycle of a hardware product from concept through development, manufacturing ramp, launch, and field stabilization
• Maintain a single integrated program plan spanning hardware, firmware, software, manufacturing, and go-to-market workstreams
• Hold all functions accountable to schedule, scope, and quality milestones -- and escalate clearly when something is at risk
• Serve as the connective tissue across engineering, manufacturing, supply chain, finance, sales, and marketing
• Run structured cross-functional reviews that surface misalignment early and keep workstreams from creating downstream risk for the program
• Build the relationships and operating rhythms that make fast, high-quality execution possible across a diverse set of stakeholders
• Own the preparation and delivery of regular executive-level program reviews
• Translate complex, multi-threaded program status into clear narratives around schedule health, risk, cost, and decisions needed from leadership
• Keep stakeholders aligned and informed without burying them in detail
• Proactively identify program risks across all functions before they become blockers
• Maintain a live risk register and drive mitigation plans with clear owners and timelines
• Make the call on when to escalate -- and do it early enough to matter
• Lead manufacturing readiness milestones (EVT, DVT, PVT, MP) in close partnership with manufacturing engineering and supply chain
• Ensure design releases, tooling, test fixtures, work instructions, and supplier readiness are all aligned to hit ramp targets on time and at quality
• Design and manage structured beta programs to surface product issues before broad launch
• Coordinate feedback loops between field teams and engineering, and own the post-launch stabilization plan
• Track field performance metrics, drive corrective actions, and define the bar for what "stable" looks like
• Partner with Finance to track program budgets, capital expenditures, and resource allocation across functions
• Flag variances early and ensure financial milestones align with program phase gates

Robotics Technical Support Specialist

Strategy & Operations Manager

Program Manager, Product Development – Launch