Robotics Technical Support Specialist, 2nd Shift

Standard Bots

Technical support specialist providing technical assistance for Standard Bots robotic systems via various channels. Collaborating with engineering and product teams to resolve customer issues efficiently.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for robotics and automation, with strong troubleshooting skills in mechanical, electrical, and software systems. Capable of effectively communicating complex technical concepts to diverse audiences while managing multiple support tickets efficiently.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsRobotics FundamentalsCustomer Relationship Management (CRM)Industrial Automation Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportRoboticsAutomationMechanical SystemsElectrical SystemsSoftware SystemsNetworkingProtocolsDevice Connectivity

Soft Skills

Clear CommunicationOrganizationCustomer ServiceCollaborationProblem-Solving

Tools & Technologies

HubSpotTicketing SystemsKnowledge Base Management

Industry Keywords

EngineeringMechatronicsManufacturing ProcessesField ServiceTechnical Field

About the role

Key responsibilities & impact

Provide technical support to customers from the hours of 4pm to 12am EST, via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
Own ticket management processes and proactively recommend improvements where inefficiencies exist
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

Requirements

What you’ll need

Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
Ability to work the second shift from the hours of 4pm to 12am EST
2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
Proven troubleshooting skills with mechanical, electrical, or software systems
Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
Organized and able to manage multiple open support tickets simultaneously without dropping the ball
Willing to travel occasionally (up to 25%) for training, customer support visits, or team events
Working understanding of networking, protocols, and device connectivity (preferred)

Benefits

Comp & perks

Employee Stock Options
Paid time off
Medical/dental/vision insurance
Life insurance
Disability insurance
401(k) to regular full-time employees