Service Designer
DMV IT Service
Lead UX Designer
Stand Together
full-time
Posted on:
Location Type: Office
Location: Arlington • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Champion a user-centered design mindset across digital product initiatives, ensuring experiences are intuitive, accessible, and aligned with audience needs in service of the organization’s mission.
- Serve as both a strategic voice and hands-on contributor in shaping the digital UX, blending design execution, brand alignment, and marketing-driven storytelling to drive audience engagement and social impact.
- Lead early-stage discovery and design strategy efforts in parallel with delivery planning, partnering closely with product, research, content, and engineering stakeholders.
- Facilitate workshops and co-creation sessions to guide collaborative problem framing, user-focused exploration, and design direction.
- Define and oversee core elements of the experience design toolkit, including user flows, wireframes, site architecture, content patterns, and design system components.
- Maintain curiosity around emerging tools, including AI, to support faster concepting, prototyping, and innovative design thinking.
- Improve design rigor, cohesion, and quality across breakpoints, while guiding consistency between Figma, Storybook, and Production.
- Act as a systems thinker, connecting design to audience segmentation, personalization opportunities, and broader platform strategy.
- Mentor others, strengthen the UX practice, embed design thinking into problem solving, and help co-create impactful solutions that connect user needs with organizational goals.
Requirements
- 10+ years of UX design experience, including strategic problem solving in cross-functional leadership settings
- A strong portfolio of UX work across web platforms designed for multiple devices and viewports
- Expertise in IA, interaction design, usability best practices, and inclusive design principles
- Experience guiding or contributing to design systems, especially in cross-functional settings
- Strong workshop facilitation and cross-disciplinary collaboration skills
- Experience working in Agile teams and partnering with product managers, researchers, and engineers
- Excellent written and verbal communication skills - able to distill complexity and build shared understanding
- Contributes to team storytelling efforts by shaping key visuals or design artifacts that help clarify strategy, communicate value, and elevate the overall product narrative
- Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture
Benefits
- Competitve benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
- Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX designinteraction designinformation architectureusability best practicesinclusive design principlesdesign systemsprototypingwireframingsite architecturedesign thinking
Soft skills
strategic problem solvingworkshop facilitationcross-disciplinary collaborationmentoringcommunicationcuriositysystems thinkingaudience engagementstorytellingteam collaboration
