Senior Staff UX Researcher
Gusto
Salary
💰 $141,400 - $215,300 per year
Job Level
Lead
About the role
- As a Staff Content Designer on Dash, own end-to-end content strategy and execution for AI-powered products to ensure clarity, helpfulness, and trust.
- Collaborate across teams to make Dash intuitive, intelligent, and powerful; reimagine how customers work smarter with built-in AI.
- Shape a world-class content design discipline; thought partner to the Head of Content Design, mentor other content designers, and synthesize stakeholder feedback into high-quality artifacts for executive presentations and key milestones.
- Lead content strategy and UX writing across key Dropbox Dash features.
- Align content design work with business goals, user needs, and established style guides.
- Define, evolve, and champion content principles, frameworks, and reusable patterns.
- Prioritize across competing needs to focus on the highest-impact projects.
- Ensure content reflects feedback, metrics, technical constraints, localization, and accessibility best practices.
- Elevate content and design quality through contributions in workshops and critiques.
- Partner proactively with product designers, brand designers, researchers, product managers, engineers, and leaders at all levels.
- Mentor other content designers and foster knowledge-sharing across the Dash Design team.
- Collaborate with product marketing and other writing disciplines to ensure consistency across the user journey.
Requirements
- 7+ years of experience in UX writing, content design, or related fields
- Proven expertise in UX writing, content strategy, and systems thinking
- A portfolio demonstrating leadership and impact on work that delivered measurable value to users and the business
- Track record of influencing and collaborating effectively with cross-functional partners, including engineering, product, design, research, and leadership
- Ability to navigate complexity and prioritize a wide range of responsibilities in a fast-paced environment
- Experience mentoring and guiding other content designers, with a record of raising the bar for quality and practice
- Strong collaboration skills with a low-ego, team-first approach
