User Experience (UX) Expert & User Journey Designer / Researcher @ Wand Synthesis AI Inc.
Wand AI
Service Designer
DMV IT Service
contract
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Washington
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Shape end-to-end service experiences across digital and physical touch points at the systems level.
- Uncover user needs through in-depth user research to identify challenges and opportunities across the service journey.
- Create and maintain service blueprints and journey maps to visualize interactions, workflows, and supporting systems.
- Facilitate collaborative workshops with stakeholders to co-create and validate service solutions.
- Design and test service prototypes, including digital interfaces, employee workflows, and physical touchpoints.
- Advocate for user-centered design principles and communicate findings and recommendations to stakeholders.
- Partner with UX designers to ensure digital product experiences fit seamlessly within broader service ecosystems.
Requirements
- 5+ years of professional experience in service design, UX, or design strategy.
- Demonstrated ability to design complex, multi-channel service ecosystems.
- Strong portfolio highlighting expertise in journey mapping, blueprinting, and user research.
- Skilled facilitator with excellent communication and presentation abilities.
- Proficiency in design and collaboration tools such as Figma, Mural, or Miro.
- Bachelor’s degree in Design, HCI, or a related discipline (Master’s degree preferred).
- Experience working in a fast-paced, client-facing environment.
