Customer Support Specialist, Accounts Payable
Stampli
ERPOracle
Customer Support Specialist – Accounts Payable
Stampli
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
ERPOracle
About the role
- Act as an expert on Stampli’s Accounts Financial Operations Platform for new and current customers
- Help customers with all aspects of support, onboarding, training and customer success
- Work directly with customers via Intercom chatbox and support tools
- Assist with simple integrations to accounting systems such as NetSuite, Sage Intacct and QuickBooks
- Answer customer inquiries within Intercom promptly, efficiently, and professionally
- Collaborate closely with Customer Success leadership, Product, and Development teams to escalate complex issues
- Proactively explore AI-driven methods to enhance customer support efficiency and streamline invoice processing and approval workflows
- Assist customers in leveraging AI-powered features, such as Billy the Bot™, to automate invoice processing, approvals, and communications
Requirements
- Minimum 1 year Accounts Payable experience
- Excellent troubleshooting skills
- Organized, curious, and motivated to learn
- Experience with Purchase Orders
- Experience with ERPs (Sage Intacct, QuickBooks, Oracle NetSuite)
- Bachelor’s Degree or equivalent work experience
- Service oriented and collaborative
- Positive energy
- Experience nurturing relationships with vendors
- Knows their debits and credits (and has done postings before)
- Familiarity with AI-based automation tools in finance operations or a strong desire to develop expertise in enhancing AP workflows through technology
- Agile, data-aware, and continuously looking for smarter ways to do tasks