Senior Customer Support Specialist – Quality
ResMed
Cloud
Customer Support Specialist, Accounts Payable
Stampli
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
ERPOracle
About the role
- Answer customer inquiries within Intercom promptly, efficiently, and professionally.
- Collaborate closely with Customer Success leadership, Product, and Development teams to escalate complex issues.
- Be a trusted resource for both current and new customers on all aspects of Stampli’s Financial Operations Platform.
- Proactively explore AI-driven methods to enhance customer support efficiency to streamline invoice processing and approval workflows.
- Assist customers in leveraging AI-powered features, such as Billy the Bot™, to automate invoice processing, approvals, and communications—maximizing efficiency and minimizing manual work.
Requirements
- Minimum 1 year Accounts Payable experience
- Excellent troubleshooting skills
- Organized, curious, and motivated to learn
- Experience with Purchase Orders
- Experience with ERP's (Sage Intacct, QuickBooks, Oracle NetSuite)
- Bachelor’s Degree or equivalent work experience
- Service oriented and collaborative
- Positive energy
- Experience nurturing relationships with vendors
- Knows their debits and credits (and has done postings before)
- Familiarity with AI-based automation tools in finance operations or a strong desire to develop expertise in enhancing AP workflows through technology.
