Customer Success Manager
Instaleap
Job Level
Mid-LevelSenior
About the role
- Identify, research, and prospect a pipeline of high-potential enterprise advertisers and brands across the EMEA region.
- Forge and nurture strategic relationships with key decision-makers within creative, media, and marketing agencies.
- Project manage opportunities from initial contact through proposal, pitches, contract closure and upselling, working with product, channel, and sales teams.
- Understand client business needs and develop tailored localization and creative adaptation solutions.
- Contribute to the European growth strategy and collaborate with APAC, LATAM and GCC Growth leads towards global commercial targets.
- Implement, manage, and optimize sales tools and technologies (CRM, sales automation) to streamline processes and support growth.
- Monitor industry trends and competitor activity to identify new opportunities and positioning.
- Work closely with marketing, project management, and creative teams to ensure seamless client experience and successful delivery of projects.
Requirements
- A minimum of 5 years experience in a business development or sales role within translation, e-commerce, digital marketing, or a creative/brand agency background.
- A solid understanding of the advertising, marketing, and creative industries and appreciation for the complexities of global campaigns and content localization.
- Strategic thinking and ability to develop bespoke proposals to support clients' international expansion strategies.
- Exceptional communication, presentation, and relationship management skills.
- Experience with modern sales tools and CRM systems and an interest in leveraging AI technology to drive sales efficiency.
- Fluency in English; proficiency in another major European language (e.g., French, German, Spanish) is an advantage.
- Bachelor's degree in Business, Marketing, or Languages.
