NativePath

Customer Experience Specialist

NativePath

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $18 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide customer service via live inbound calls.
  • Resolve questions, troubleshoot issues, and log interactions in CRM.
  • Listen to understand customer needs and provide personalized solutions.
  • Proactively engage to update on order status and product availability.
  • Build relationships to encourage loyalty and repeat purchases.

Requirements

  • 3+ years of customer service experience (contact center or e-commerce preferred).
  • Exceptional communication skills with a warm, professional tone.
  • Strong problem-solving abilities and multitasking under pressure.
  • Experience with CRM/ticketing platforms and e-commerce order tools.
  • Calm, resilient and positive demeanor in complex or sensitive situations to provide solutions.
  • Proficiency with computers and strong organizational skills.