Senior Technical Customer Care Specialist – Xtime
Cox Enterprises
ApacheCloud
Customer Experience Specialist
NativePath
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Provide customer service via live inbound calls.
- Resolve questions, troubleshoot issues, and log interactions in CRM.
- Listen to understand customer needs and provide personalized solutions.
- Proactively engage to update on order status and product availability.
- Build relationships to encourage loyalty and repeat purchases.
Requirements
- 3+ years of customer service experience (contact center or e-commerce preferred).
- Exceptional communication skills with a warm, professional tone.
- Strong problem-solving abilities and multitasking under pressure.
- Experience with CRM/ticketing platforms and e-commerce order tools.
- Calm, resilient and positive demeanor in complex or sensitive situations to provide solutions.
- Proficiency with computers and strong organizational skills.
