Customer Experience Specialist
NativePath
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 per hour
About the role
- Manage a high volume of inbound calls with professionalism and empathy.
- Assist with inquiries about products, orders, shipping, returns, and company policies.
- Troubleshoot and resolve product or order concerns quickly and effectively.
- Log all interactions accurately in our CRM.
- Listen actively to understand customer needs and provide personalized solutions.
- Identify recurring issues and share insights with leadership to improve processes.
- Provide updates on order status, delays, or product availability.
- Recommend relevant products to meet customer needs and increase value.
- Build strong customer relationships to encourage loyalty and repeat purchases.
Requirements
- 3+ years of customer service experience (contact center or e-commerce preferred).
- Exceptional communication skills with a warm, professional tone.
- Strong problem-solving abilities and the ability to multitask under pressure.
- Experience with CRM/ticketing platforms and e-commerce order tools.
- Calm, resilient and positive demeanor in complex or sensitive situations to provide solutions.
- Proficiency with computers and strong organizational skills.
Benefits
- Medical, dental, and vision insurance.
- 401(k) match & Life/AD&D insurance.
- Free NativePath products monthly.
- Gym membership reimbursement.
- 17 PTO days + 9 paid holidays + 1 floating holiday.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceproblem-solvingmultitaskingCRMe-commerce order toolscomputer proficiencyorganizational skills
Soft Skills
communication skillsprofessionalismempathyactive listeningrelationship buildingcalm demeanorresiliencepositivity