NativePath

Customer Support

• Manage a high volume of inbound calls with professionalism and empathy.
• Assist with inquiries about products, orders, shipping, returns, and company policies.
• Troubleshoot and resolve product or order concerns quickly and effectively.
• Log all interactions accurately in our CRM.
• Listen actively to understand customer needs and provide personalized solutions.
• Identify recurring issues and share insights with leadership to improve processes.
• Provide updates on order status, delays, or product availability.
• Recommend relevant products to meet customer needs and increase value.
• Build strong customer relationships to encourage loyalty and repeat purchases.

Customer Experience Specialist