NativePath

QA Engineer

• Oversee raw material testing, in-process quality checks, and finished product release
• Manage FDA, third-party, and customer audits; conduct supplier audits and qualify suppliers
• Lead investigations into non-conformances and customer complaints; drive root cause analysis and CAPA
• Collaborate with R&D to validate new formulations and support product launches with Operations and Marketing
• Manage stability studies, shelf-life validation, and environmental contaminants monitoring program
• Define and track quality KPIs; apply Lean/Six Sigma principles to improve processes
• Manage and mentor a Quality Specialist; foster a strong quality culture across the organization
• Coordinate third-party certifications and regulatory reviews
• Support Customer Experience with technical input for complaint resolution
• Align with Supply Chain on storage and distribution practices

Quality Assurance Lead

Customer Support

• Provide customer service via live inbound calls.
• Resolve questions, troubleshoot issues, and log interactions in CRM.
• Listen to understand customer needs and provide personalized solutions.
• Proactively engage to update on order status and product availability.
• Build relationships to encourage loyalty and repeat purchases.

Quality Assurance Lead

Customer Experience Specialist