NativePath

Sales

• Monitor and track abandoned shopping carts to identify recovery opportunities
• Proactively engage customers via phone, email, or SMS to encourage purchase completion
• Address concerns and provide solutions to overcome purchase obstacles
• Follow up on declined payment transactions
• Assist customers in resolving payment issues and exploring alternative methods
• Maintain a deep understanding of the product catalog, including ingredients, benefits, and promotions
• Educate customers on product recommendations tailored to their needs
• Provide exceptional support via email, SMS, and phone to ensure a positive customer experience

Customer Sales Specialist

Copywriter

• Write high-converting direct response copy across multiple formats, including long-form and short-form sales letters, emails, ad copy, ad scripts, headlines, VSLs, and more, leveraging proven direct response principles to maximize conversions and drive measurable results.
• Collaborate with Marketing, Creative, and Product teams to translate strategies and complex concepts into persuasive messaging.
• Conduct research on audience, competitors, and industry trends to inform copy strategies.
• Contribute to group brainstorming meetings and collaborate with other copywriters to come up with new hooks and angles.
• Optimize copy based on performance data, A/B testing, and user feedback.
• Mentor junior copywriters, providing guidance, feedback, and best practices.
• Ensure all copy aligns with brand standards, tone, and legal/compliance requirements.
• Support cross-functional initiatives, including product launches, seasonal campaigns, and retention efforts.

Customer Sales Specialist

Senior Copywriter