Phone Sales Manager
Creatunity
Job Level
Mid-LevelSenior
About the role
- Act as a strategic partner for our clients throughout their entire cycle: driving adoption, addressing needs, translating data into improvements, and fostering digital growth.
- Build long-term loyalty and retention by presenting features, solving problems, and providing consultative, data-driven support.
- Analyze the client’s digital environment, interpret operational data and insights, and define strategies to optimize e-commerce operations and the end-user experience.
- Structure business and growth plans to maximize the use of Instaleap and achieve digital expansion.
- Support clients through consultative mentoring, strengthening their digital presence.
- Maintain constant communication with clients to identify needs, escalate requirements, and collaborate with the Product team.
- Monitor Customer Success KPIs, generate action plans, and detect growth opportunities from the early stages of the relationship.
- Design and execute the client onboarding process.
- Maintain direct and continuous communication with senior stakeholders.
Requirements
- At least 3 years of experience in roles such as Consultant, Project Manager, Operations or E-commerce Team Leader.
- Native Spanish speaker.
- English (B2–C1).
- Strong analytical skills with a data-driven mindset.
- Experience in retail, e-commerce, or last-mile logistics (highly valued).
- Ability to influence C-Level & stakeholders.
- Experience leading cross-functional teams.
- Ability to plan, organize, prioritize and communicate with all teams involved in delivery of complex product features.
- Continuous learning mindset, autonomy, problem-solving orientation, and adaptability in dynamic environments.
- Problem-solving & decision-making skills.
- Autonomy in a dynamic environment.
