Stago

Executive

• Drive capital sales in the hospital sector by strategically prospecting and generating leads, including cold calling competitive accounts.
• Possess a comprehensive understanding of Stago instrumentation and stay informed about industry trends and competitors.
• Build and maintain relationships with key stakeholders in hospitals, tailoring solutions to unique client needs.
• Conduct compelling sales presentations and prepare detailed proposals.
• Negotiate terms and achieve revenue targets.
• Play a crucial role in driving sales growth and market success for Stago in the medical equipment sector.

Health System Executive

General

• Support customers through method verification and correlation studies
• Participate in site readiness assessments, installation coordination, validation planning, and customer implementation meetings
• Deliver on-site, supplemental operator training for users
• Provide subject-matter expertise on hemostasis testing
• Support customers in understanding assay principles and practical interpretation considerations
• Guide laboratories on aligning their workflows with industry standards
• Provide on-site and remote application support for Stago systems
• Monitor reagent consumption and QC performance collaboratively with the Customer Care Team
• Foster strong relationships with customers by actively listening and maintaining professionalism throughout all interactions

Clinical Applications Specialist

• Identify and convert new business opportunities within hospitals and IDNs • Conduct competitive prospecting, including face-to-face cold calling at competitive accounts • Deliver capital equipment demonstrations, evaluations, and workflow assessments • Create compelling proposals, ROI analyses, and negotiate profitable, compliant deals • Manage and grow existing accounts through structured engagement and relationship development • Conduct regular in-person visits to maintain customer satisfaction and prevent attrition • Support standing orders at customer sites and ensure optimal inventory management • Collaborate regularly with Sales Admin, Marketing, Logistics, and Distribution teams • Maintain expert-level understanding of Stago instrumentation, reagents, and workflow solutions • Analyze trends, competitor activity, and customer feedback to inform strategic execution • Serve as the primary customer interface for issue identification and triage

Coagulation Territory Executive

• Support customers through method verification and correlation studies (precision, accuracy, reportable range) per CLSI standards.
• Participate in site readiness assessments, installation coordination, validation planning, and customer implementation meetings.
• Deliver on-site, supplemental operator training for users at all competency levels (super users, bench techs, supervisors).
• Promote adoption of Stago’s digital training tools to scale learning post-go-live.
• Provide subject-matter expertise on hemostasis testing, including workflow design, reflex logic, QC approach, and best-practice utilization of Stago assays.
• Support customers in understanding assay principles, performance characteristics, and practical interpretation considerations.
• Apply data-driven insights from reagent utilization, QC trends, and error codes to make suggestions for customers.
• Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently.
• Provide supportive guidance to customers on CAP/CLIA/IQCP documentation and compliance practices.
• Partner with internal and customer stakeholders to implement LIS interfaces, flags, and auto-verification rules.
• Proactively monitor reagent consumption, QC performance, maintenance patterns, and service interactions

• Customer Relationship Management: Cultivate and manage relationships with existing clients in the laboratory coagulation sector.
• Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base.
• Regularly engage with clients through various communication channels (emphasis on face-to-face visits) to ensure customer satisfaction and address any concerns promptly.
• Supply Chain Coordination: Collaborate closely with internal teams to ensure seamless supply chain operations for laboratory coagulation products.
• On-site support of standing orders, monitor inventory levels, and coordinate timely deliveries to meet customer demands.
• Work with logistics and distribution teams to optimize order fulfillment processes and minimize lead times.
• Product Expertise and Training: Maintain a comprehensive knowledge of laboratory coagulation products.
• Conduct on-site product demonstrations and training sessions for clients to enhance their understanding and utilization of our offerings.
• Stay informed about industry advancements and communicate relevant updates to clients, positioning our products as cutting-edge solutions.
• Sales Presentations: Host compelling sales and educational presentations on coagulation & Stago products to support upsell activity and expand use across Stago portfolio.
• Present break-even calculators to bring specialty testing on-site.
• Market Analysis and Strategy: Monitor industry trends, competitor activities, and regulatory changes within the laboratory coagulation space.
• Collaborate with the sales and marketing teams to develop strategies for market penetration, customer retention, and product expansion.
• Provide valuable insights to internal teams based on client feedback and market observations.
• Communication and Issue Resolution: Act as a bridge between clients and the company, ensuring effective communication and prompt resolution of any concerns.
• Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement.
• Prepare and present comprehensive reports on account status, including key performance indicators, customer feedback, and action plans.
• Professional Development: Attend industry conferences, workshops, and seminars to stay updated on the latest advancements in laboratory coagulation.
• Continuously enhance product knowledge and professional skills through ongoing training opportunities.
• Investigates and resolves customer challenges to ensure exceptional customer service.
• Provide capital equipment leads to Health System Executive colleagues as relevant.
• Assists customers with technical inquiries.
• Submit weekly and monthly reports as defined by sales management.
• Operate within defined budgets and strictly within accordance with Corporate policies and procedures.
• Strictly adhere to the policies and procedures within the Stago Code of Conduct and the Sunshine Act.
• Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call,
• noting in CRM details of current Point of Care testing vendor, and informing the appropriate STAGO Group affiliate of any immediate needs uncovered.
• Advances Stago’s Value Proposition with customers across assigned territory.
• Manages a database of partners, setting up meetings and facilitating relationships through Stago’s Customer Relationship Management (CRM) system.
• Assists with trade shows, symposia, and user groups (may be required to attend).

Health System Executive

Clinical Applications Specialist

Coagulation Territory Executive

Clinical Applications Specialist

Portfolio Partnership Executive