Customer Service Representative, ESL
Yempo - Your Employees Offshore
Live Chat, Customer Support Associate
STAFFVIRTUAL
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Communicate with customers through various channels, including live chat, email, and other support platforms
- Develop a strong understanding of our products and platform to provide accurate and efficient support
- Respond promptly and professionally to customer inquiries
- Troubleshoot and escalate technical issues as needed, ensuring customers receive timely resolutions
Requirements
- Excellent written and verbal communication skills
- Strong attention to detail and a sense of urgency when working
- Proven experience in live chat customer support, preferably for online platforms
- Experience with technical troubleshooting or providing support for web/mobile applications
- Knowledge of or strong interest in sports and fantasy sports is a plus
- Experience with data verification and problem-solving in a fast-paced environment
Benefits
- HMO Day 1 + FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time off
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
- A collaborative and supportive team culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingcustomer supportdata verificationsupport for web applicationssupport for mobile applications
Soft skills
written communicationverbal communicationattention to detailsense of urgencyproblem-solving
