Customer Support Manager
Freebird
Product Support Specialist
1840 & Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $2 per hour
Job Level
Mid-LevelSenior
About the role
- Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
- Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
- Assisting customers in setting up and resolving issues related to their accounts.
- Verifying the identity of customers to maintain account security.
- Managing a high volume of customer interactions effectively and efficiently.
- Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
- Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
- Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
- Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
- Following company communication procedures, guidelines, and policies.
- Going the extra mile to engage and delight customers.
- Striving to achieve and exceed defined productivity and performance goals.
Requirements
- A minimum of 3 years of customer service experience, preferably in a contact center or similar environment.
- Fluent in both English both spoken and written.
- Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
- Stable and reliable internet connection.
- Strong computer skills and proficiency in various software applications.
- A commitment to providing exceptional customer service and a genuine desire to help customers.
Benefits
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting!)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experienceaccount managementissue resolutionidentity verificationrecord keepingproductivity goalsperformance goals
Soft skills
communicationproblem-solvingcustomer engagementattention to detailempathyadaptability
