Customer Support

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
• Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
• Assisting customers in setting up and resolving issues related to their accounts.
• Verifying the identity of customers to maintain account security.
• Managing a high volume of customer interactions effectively and efficiently.
• Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
• Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
• Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
• Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
• Following company communication procedures, guidelines, and policies.
• Going the extra mile to engage and delight customers.
• Striving to achieve and exceed defined productivity and performance goals.

Product Support Specialist

Customer Service Representative, Registration Coordinator

HR Support Specialist

Customer Support Specialist

Business Development Support Specialist – Real Estate

Customer Service and Sales Representative