STAFFVIRTUAL

Legal Assistant

• Assist in drafting and reviewing legal documents, such as contracts, agreements, and legal correspondence
• Conduct legal research and gather information for cases
• Prepare and organize legal documents and maintain accurate records
• Communicate with clients, attorneys, and other professionals on behalf of the legal team
• Schedule appointments, meetings, and court dates for attorneys
• File and maintain legal documents in physical and electronic filing systems
• Prepare and submit legal forms and documents to government agencies
• Assist with billing and invoicing for legal services
• Perform other administrative tasks as needed to support the legal team

Administration

• Administer copier data collection application by providing daily monitoring of application to ensure information accuracy.
• Resolve all copier data collection application issues.
• Answer client calls, emails and correspondence in a timely manner.
• Accurately log client problem information and create service calls.
• Troubleshoot systems and applications.
• Assign service requests to available Copier Service Technicians.
• Provide prompt communications to clients regarding issue status and resolution times.
• Maintain client database information.
• Develop and support best practices and operational procedures.

Data Collection Administrator I

Performance Marketing

• Collaborate with the team to contribute to proposals for potential clients.
• Plan, create, and launch paid campaigns across Google Ads and Microsoft Ads.
• Structure ad groups, set bidding strategies, and configure targeting parameters aligned with campaign objectives.
• Write compelling ad copy for ads and extensions.
• Manage campaign budgets and pacing to ensure spend is allocated efficiently throughout the month.
• Conduct keyword research using Google Keyword Planner.
• Build and maintain negative keyword lists to eliminate irrelevant traffic and reduce wasted spend.
• Define and refine audiences for precise targeting.
• Monitor keyword performance and adjust match types, pauses, and optimizations based on data insights.
• Design and run A/B tests on ad copy, landing pages, bidding strategies, and audience segments.
• Continuously optimize Quality Score, Ad Rank, CTR, CPC, CPA, and conversion rate.
• Track, analyze, and report on campaign KPIs on a weekly and monthly basis.
• Identify underperforming campaigns and provide actionable recommendations for improvement.
• Set up and maintain conversion tracking through Google Tag Manager.
• Stay current with Google Ads and Microsoft Ads platform updates, beta features, and algorithm changes.

Pay-Per-Click Specialist

Project Manager

• Plan and manage projects from initiation through completion, including scope, timelines, milestones, and deliverables.
• Coordinate cross-functional teams including engineering, product, and operations to ensure smooth execution of initiatives.
• Track project progress and proactively identify risks, dependencies, and potential blockers.
• Help teams maintain momentum by facilitating coordination and removing obstacles that impact delivery.
• Support Agile development practices and delivery tracking where appropriate.
• Work closely with product and engineering teams to translate business objectives into actionable project plans.
• Maintain clear documentation of project requirements, decisions, and progress.
• Maintain project and portfolio visibility using Jira and related tools.
• Provide leadership with clear updates on project status, timelines, risks, and resource needs.
• Ensure assigned projects, epics, and tasks are consistently documented and tracked to promote transparency and accountability.
• Serve as a key communication bridge between leadership, product stakeholders, and technical teams.
• Prepare and share regular project status updates and ensure stakeholders remain aligned on priorities and expectations.
• Escalate issues or decisions when necessary to maintain forward progress.
• Identify opportunities to improve project management practices, collaboration, and delivery processes.
• Support the adoption of consistent project tracking and documentation practices across the organization.
• Help implement practical processes that improve efficiency without adding unnecessary overhead.
• Leverage project data and existing scorecards to monitor organizational priorities and project performance.
• Build and maintain dashboards that provide visibility into project timelines, delivery metrics, and operational trends.
• Help leadership understand capacity, project progress, and potential delivery risks.

• Review live and pending Meta campaigns for accuracy in settings, budgets, audiences, creatives, and naming conventions
• Monitor campaign pacing to ensure budgets are spending appropriately relative to plan; flag under- or over-spend issues promptly
• Verify URLs, UTMs, and destination functionality prior to and after launch
• Perform daily delivery checks and identify anomalies or errors for escalation
• Assist with campaign setup using provided briefs and step-by-step instructions
• Ensure correct creative versions are used and aligned with launch requirements
• Clearly communicate errors, risks, or pacing concerns to senior team members
• Track identified issues through resolution to ensure no gaps in execution
• Independently build campaigns from approved briefs
• Perform repeatable maintenance tasks (pausing, duplicating, budget updates)

Ads / Paid Social Associate

Manager

• Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks.
• Develop and maintain standardized response frameworks for both positive and negative feedback.
• Ensure all client reviews receive timely, professional attention in alignment with each brand's voice and guidelines.
• Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure.
• Build and refine internal best practices for flagging and escalating disputes through Google's formal complaint channels.
• Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals.
• Stay current on Google's evolving review policies and platform guidelines to maximize dispute success rates.
• Manage and optimize Incline's customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews.
• Collaborate with Client Success Teams to identify opportunities to improve review volume and average ratings.
• Leverage AI-powered tools to analyze client review data, identify recurring themes, and surface actionable insights.
• Deliver regular reporting to clients and internal stakeholders covering flagged reviews, dispute outcomes, removals, and overall sentiment trends.
• Translate data findings into concrete recommendations that help clients improve customer experience and service delivery.
• Manage a team of dispute specialist and review coordinators, to proactively provide high-quality services and results.
• Determine staffing requirements for growing the program, ensuring that it scales efficiently.
• Establish scalable workflows, SOPs, and quality standards for the in-house review management function.
• Serve as the internal subject matter expert on review management platforms, tools, and Google Business Profile best practices.

Review Management Manager

Accountant

• Prepare and maintain financial records to track the organizations assets, liabilities, profit and loss, tax liabilities and other related financial activities
• Provide leadership for entry level and intermediate accountants by instructing them on how to complete more complex financial operations
• Oversee and provide leadership to entry level and intermediate staff accountants
• Provide feedback and constructive input for performance evaluations
• Assist with training programs for new staff and identify training needs for current staff
• Oversee and comment on the work of others
• Perform general cost accounting and other related duties for the organization
• Prepare monthly balance sheets, income statements, and profit and loss statements
• Maintain the general ledger
• Code invoices, set up new accounts, reconcile accounts, and close the monthly books
• Reconcile bank accounts at least monthly, verify deposits, and address inquiries from banks
• Reconcile cash disbursement accounts, payroll, customer accounts, and other financial accounts; manage accounts receivable collections
• Verify and/or complete payment of invoices associated with accounts payable and ensure payments are charged to the appropriate accounts
• Provide outside auditors with assistance; gather necessary account information and documents to perform annual audit
• Coordinate with software vendor to maintain accounting software systems; recommend updates to enhance the accounting software
• Manage the purchasing and invoicing system
• Maintain knowledge of acceptable accounting practices and procedures
• Perform other related duties as assigned

Senior Accountant

Customer Support

• Provide responsive, high-quality support across tickets, email, phone, and chat
• Resolve customer issues with empathy, accuracy, and efficiency
• Collaborate with the support team via Slack and Google Workspace
• Manage and track customer interactions using Gorgias
• Adapt to customer needs without relying on strict scripts
• Suggest improvements to enhance customer support processes

Customer Service Representative

Backend Engineer

• Develop and maintain features across the full stack — frontend, backend, and database
• Work on a mobile app (built with Cordova/JavaScript, deployed to iOS and Android) and a web portal
• Write and maintain SQL database scripts and manage data solutions
• Collaborate asynchronously with a small, distributed team
• Jump between tasks fluidly - on any given day this could mean CSS, JavaScript, or database work

Full-Stack Developer, C#, Javascript, SQL

Support Engineer

• Provide high-quality support via tickets, email, chat, and phone calls
• Troubleshoot product-related issues, including: assembly and build challenges, missing or damaged parts, mechanical or functionality concerns, navigating instructions or digital guides
• Guide customers through step-by-step solutions in a clear, friendly, and easy-to-follow manner
• Simplify technical concepts for non-technical users
• Diagnose issues and determine appropriate resolutions (troubleshooting vs replacement)
• Coordinate replacements or escalate product issues when necessary
• Document solutions and contribute to internal knowledge bases
• Identify recurring issues and provide feedback to improve products and processes
• Collaborate with internal teams