Data Collection Administrator I

STAFFVIRTUAL

Data Collection Administrator providing client support for technology solutions and ensuring application functionality. Offering troubleshooting and monitoring for data collection processes in a remote setting.

Posted 5/29/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Administer copier data collection application by providing daily monitoring of application to ensure information accuracy.
Resolve all copier data collection application issues.
Answer client calls, emails and correspondence in a timely manner.
Accurately log client problem information and create service calls.
Troubleshoot systems and applications.
Assign service requests to available Copier Service Technicians.
Provide prompt communications to clients regarding issue status and resolution times.
Maintain client database information.
Develop and support best practices and operational procedures.

Requirements

What you’ll need

Proficiency with business collaboration tools including MS Office applications, Outlook, and company specific programs.
Solid customer service abilities including telephone skills.
Superior communication skills in working with technical and non-technical people.
Ability to prioritize responsibilities and to operate with changing priorities.
Identify and resolve problems in a timely manner; Gather and analyze information skillfully.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem-solvingprioritizationinformation analysis