Product Support Specialist
1840 & Company
Customer Service Representative, ESL
Yempo - Your Employees Offshore
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱35,000 - ₱45,000 per month
Job Level
JuniorMid-Level
About the role
- Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time
- Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits (all types), Repairs
- Listen, record and handle minor customer complaints, escalate others to the call center manager and leading hand/branch manager where required
- Build customer loyalty through follow-up of customer calls
- Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians’ schedules
- Liaise with branch service personnel to ensure efficient resolution of breakdowns, bookings, and technical queries
- Identifying requirements and recording information into computer systems
- Taking payment for all service offerings
- Offer customers added value Easy-Living products and services
- Any other duties and special projects as directed by management, in keeping with employee skills and experience.
Requirements
- Bachelor’s degree in Business/ Commerce
- 2-4 years of direct customer service experience
- Excellent verbal and written communication skills
- Intermediate level skills in MS Office
- Polite and courteous
- Organized, multi-tasker, detail oriented
Benefits
- Highly competitive salary – paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year
- 7 sick days
- Annual performance bonuses and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts provided
- Fantastic, bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall managementtechnical query resolutioninformation recordingpayment processing
Soft skills
verbal communicationwritten communicationpolitenesscourtesyorganizationmulti-taskingdetail orientation
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Commerce
