Yempo - Your Employees Offshore

Security Operations

• Deliver projects as per Statement of Work, including design and implementation
• Review customer project deliverables and provide timely feedback to the project team
• Provide input and time estimation for Statements of Work
• Attend customer pre-sales meetings and/or provide technology demonstrations
• Work alongside the client PMO to determine tasks, priorities and schedules
• Identify potential customer problems and suggest solutions
• Complete weekly project status reports
• Provide knowledge transfer and mentoring of customer technical staff and colleagues
• Identify pre-sales opportunities during engagements

SOC Engineer – SCN

Auditor

• Supporting a highly experienced team of chartered accountants and business advisors
• Delivering practical, high-quality financial solutions that help their clients thrive

External Auditor

Software Engineer

• Develop, customize, and maintain WordPress websites, themes, and plugins.
• Implement clean and responsive designs using HTML, CSS, and JavaScript.
• Ensure website functionality, performance, and security are consistently optimized.
• Apply SEO principles (on-page, technical, and content optimization) to improve organic search ranking.
• Troubleshoot website issues, perform regular updates, and manage backups.
• Collaborate with designers, content creators, and marketing teams to align website goals with business objectives.
• Conduct website audits to identify and fix technical SEO and UX issues.
• Maintain documentation of website configurations and updates.

WordPress Developer

Marketing

• Develop, update, and maintain B2B marketing content across various channels, ensuring alignment with brand messaging and target audience needs.
• Create and design visual assets such as brochures, social media graphics, and marketing literature.
• Edit and format documents and materials to maintain brand consistency and professional presentation across all marketing outputs.
• Plan, schedule, and execute email marketing campaigns, including content creation, audience segmentation, and performance tracking.
• Support general marketing activities, such as event coordination, campaign tracking, and content updates for both digital and print materials.
• Coordinate physical mail campaigns, from concept and design to production and distribution.
• Collaborate with internal teams to ensure marketing materials effectively support sales and business development objectives.

Marketing Specialist

Customer Support

• Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time
• Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits (all types), Repairs
• Listen, record and handle minor customer complaints, escalate others to the call center manager and leading hand/branch manager where required
• Build customer loyalty through follow-up of customer calls
• Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians’ schedules
• Liaise with branch service personnel to ensure efficient resolution of breakdowns, bookings, and technical queries
• Identifying requirements and recording information into computer systems
• Taking payment for all service offerings
• Offer customers added value Easy-Living products and services
• Any other duties and special projects as directed by management, in keeping with employee skills and experience.

SOC Engineer – SCN

External Auditor

WordPress Developer

Marketing Specialist

Customer Service Representative, ESL