Yempo - Your Employees Offshore

Executive Assistant

• Provide administrative and operational support to the directors, including inbox management, diary management, meeting prep, and travel coordination.
• Draft and manage professional correspondence with clients, partners, and prospects.
• Track and follow up on key actions and priorities from Client and Team meetings.
• Support with preparing and tracking samples sent to clients and prospects.
• Maintain accurate records of sample inventory, dispatch, and returns.
• Support the Bid and Sales teams by formatting proposals, assembling supporting documents, and assisting with submission processes.
• Organize internal and external meetings, offsites, and client visits.
• Collaborate with other departments to ensure alignment on priorities and deadlines.

• Contract Administration: Manage and maintain service and maintenance contract records.
• Ensure contract requirements, schedules, and deliveries are tracked and completed.
• Monitor and update client portals.
• Assist with contract renewals and variations.
• Scheduling & Coordination: Schedule technicians and subcontractors for contract work.
• Coordinate preventative maintenance visits and service jobs.
• Ensure technicians have required documentation, parts, and information before attending site.
• Adjust schedules to accommodate urgent work or breakdowns.
• Client Communication: Act as the primary contact for contract clients regarding service scheduling and updates.
• Respond to client enquiries and service requests.
• Provide progress updates and job completion confirmations.
• Maintain professional client relationships.
• Work Order Management: Create and manage work orders in the CRM system (e.g., Simpro or similar).
• Ensure accurate job descriptions, asset details, and site requirements are recorded.
• Track job progress and close completed work orders.
• Reporting & Documentation: Prepare service reports, maintenance records, and client documentation.
• Maintain accurate contract files and job history.
• Assist with monthly service reports and performance summaries.
• Billing & Cost Tracking: Assist with preparing invoices for completed contract work.
• Ensure technician time and materials are correctly recorded.
• Monitor job costs against contract budgets where required.
• Compliance & Safety: Ensure technicians have required permits, safety documentation, and site inductions.
• Maintain records of compliance documentation where applicable.

Virtual Assistant

Collections

• Proactively contacting customers regarding overdue accounts
• Maintaining accurate records of communications and repayment arrangements
• Working collaboratively with internal teams to resolve account issues
• Recovering outstanding debts while maintaining professional and respectful communication with customers
• Ensuring compliance with company procedures and supporting positive customer relationships

Debt Collections Specialist, ESL

Procurement

• Create, process, and track purchase orders, primarily with international suppliers under the direction of your manager
• Monitor order progress, delivery timelines, and resolve purchasing related issues
• Communicate regularly with vendors regarding pricing, lead times, documentation, and shipments
• Assist with inventory management across multiple warehouses
• Maintain accurate stock, purchasing, and logistics records within ERP systems and spreadsheets
• Support logistics coordination, including shipments, freight documentation, and delivery tracking
• Maintain accurate operational records and documentation
• Provide administrative support for Health & Safety requirements across Australia and New Zealand
• Assist with audits, reporting, and compliance-related documentation as required
• Liaise with internal teams including operations, finance, and warehouse staff
• Support continuous improvement of purchasing and operational processes

Purchasing Assistant

• Prepare, issue, and manage equipment rental quotes and invoices in a timely manner
• Maintain accurate records of rental agreements, variations, and close-outs
• Ensure pricing, rental periods, and supporting documentation are correct and complete
• Enter and reconcile invoices, payments, and adjustments in Xero
• Perform routine balancing and reconciliation of rental income accounts
• Identify discrepancies and escalate issues for resolution
• Assist with accounts-related tasks, including invoicing and basic financial reconciliation
• Conduct quality checks on invoices, quotes, and supporting documents prior to submission
• Compile, review, and submit regular financial and operational reports
• Ensure documentation complies with internal procedures and company quality requirements
• Maintain organized digital filing systems and records
• Provide general clerical support including data entry, correspondence, and document control
• Support audits, reviews, and management requests as required
• Perform additional ad hoc administrative and operational tasks as needed

Infrastructure Engineer

• Provide support to the service desk team for complex technical issues, including server applications and infrastructure components, with an emphasis on networks and security.
• Infrastructure support and troubleshooting — including responding to alerts, configuration changes of networks, security and server infrastructure, and managing customer expectations regarding outages and downtime.
• Daily health checks for backups and monitoring events including logging tickets to other resolver groups.
• Adept at working with the myriads of technologies that make up the IT infrastructure including Server Storage and network infrastructure, security & firewalls.
• Must be willing to rapidly (often on the fly) learn new technologies and components.
• VIP Customer support — Must be capable of taking the lead to support critical VIP’s, liaise with Microsoft and other tech vendors, do detailed root cause analysis and provide details and timely information to the customers.
• Project delivery work — including building and implementing virtual infrastructure, both onsite customer premises and cloud services, working with customer resources and other client team members where required.
• Project delivery of major file server migration project with ~120TB of files to be relocated from 30+ file servers to centralized storage array.

Level 2 Infrastructure Engineer

Accountant

• Own month-end close for assigned clients
• Prepare financial reports and commentary
• Ensure reconciliations are complete and accurate
• Flag risks or anomalies proactively
• Prepare cash flow forecasts
• Identify variances and underlying causes
• Escalate risks early with proposed solutions
• Draft and send routine client communications
• Participate in client meetings
• Lead selected client check-ins
• Identify inefficiencies
• Improve workflows
• Contribute to automation initiatives
• Simplify reporting where possible

Performance Marketing

• Maintain and optimise client’s performance across Paid Search and Paid Social channels while ensuring data integrity through precise tracking
• Manage campaign structure, keyword strategy, and bidding methodologies across all active regions
• Execute ongoing optimisation with a strict focus on CPC, CPA, and ROAS targets
• Conduct ad copy testing/refinement and monitor budget pacing to prevent over/underspend
• Deliver monthly performance reports containing actionable data
• Handle full-cycle setup, management, and audience targeting refinement
• Provide guidance on creative testing and optimise based on performance data
• Configure and maintain GA4 properties for all entities
• Manage Google Tag Manager (GTM) updates, including event tracking and validation
• Diagnose and resolve cross-platform tracking discrepancies (Conversion pixels, server-side tracking, etc.) to ensure data accuracy

PPC Specialist

Accounts Payable

• Invoice Processing: Receive, review, and verify supplier invoices for accuracy, approvals, and coding
• Match invoices to purchase orders and delivery notes (3-way matching)
• Enter invoices into the accounting system in a timely manner
• Payments: Prepare and process payment runs (EFT, ACH, wire, cheques)
• Ensure payments are made in line with agreed terms and company policy
• Handle urgent or ad-hoc payment requests
• Vendor Management: Respond to supplier queries and resolve discrepancies
• Reconcile supplier statements and investigate variances
• Maintain accurate vendor master data
• Reconciliations & Reporting: Reconcile accounts payable ledger and control accounts
• Assist with month-end and year-end close processes
• Ensure compliance with internal controls, approval limits, and tax requirements
• Support internal and external audits
• Identify opportunities to improve AP processes and efficiencies

Accounts Payable Specialist

Administration

• Being responsible for handling incoming sales enquiries from other team members.
• Processing to a high level of accuracy.
• Submitting warranty requests
• Being accountable for sales activity and able to switch between client and EPD roles while maintaining a high standard of customer service.
• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
• Manage customer account queries
• Processing sales orders quickly and accurately, working in line with company procedures
• Keeping the data on the CRM accurate , updating the number of machines and customer categories .
• Assisting both the internal and F2F teams with admin tasks such as updating custom pricing records and processing F2F marketing requests.
• Being responsible for processing consignment of stock orders and transfer requests .
• Managing all sample product requests.
• Post daily activity & financial targets into company communication forums.
• Accurately log cases to record sales order issues .
• Manage ETA requests from customers with logistics .
• Request POD’s from logistics and forward to customer

Sales Administrator

Data Analyst

• Analyze large datasets to identify trends, risks, and opportunities
• Develop dashboards and reports using Power BI or Tableau
• Write SQL queries to extract and manipulate data
• Present findings to non-technical stakeholders
• Improve data quality and reporting processes
• Stakeholder engagement
• Work closely with operational and senior stakeholders to understand reporting requirements
• Translate business questions into analytical tasks
• Present insights, recommendations, and risks to non-technical audience
• Will report to either a function lead or within Data team