Yempo - Your Employees Offshore

Customer Support

• Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time
• Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits (all types), Repairs
• Listen, record and handle minor customer complaints, escalate others to the call center manager and leading hand/branch manager where required
• Build customer loyalty through follow-up of customer calls
• Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians’ schedules
• Liaise with branch service personnel to ensure efficient resolution of breakdowns, bookings, and technical queries
• Identifying requirements and recording information into computer systems
• Taking payment for all service offerings
• Offer customers added value Easy-Living products and services
• Any other duties and special projects as directed by management, in keeping with employee skills and experience.

Customer Service Representative, ESL