Stafford Communications Group

Customer Support

• Answer incoming phone calls, texts, chats and respond to written communications
• Troubleshoot any issues related to consumer product
• Identify and analyze consumer concerns, recommend appropriate actions
• Complete assignments in a thorough, accurate, and timely manner

Customer Service Representative

Call Center Representative

• Respond to customer inquiries related to accessibility and disability accommodations
• Coordinate services such as interpreters (ASL or language access)
• Assist customers experiencing accessibility barriers with products, services, websites, or facilities
• Educate customers on available accessibility options and services

ADA Customer Agent – Contact Center

• Answer incoming phone calls, texts, chats and respond to written communications.
• Troubleshoot any issues related to the consumer product.
• Identify and analyze consumer concerns; take or recommend appropriate actions; formulate alternative solutions; and follow-up to ensure problems are resolved.
• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.

• Answer incoming phone calls, texts, chats and respond to written communications.
• Troubleshoot any issues related to the consumer product.
• Identify and analyze consumer concerns; take or recommend appropriate actions; formulate alternative solutions; and follow-up to ensure problems are resolved.
• Complete assignments in a thorough, accurate, and timely manner, achieving expected outcomes.
• Prioritize and handle multiple responsibilities.
• Provide information, support, and guidance to consumers.
• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.
• Fully, accurately, and immediately document all telephone calls in the appropriate CRM system.
• Use correct grammar and make appropriate word choices in written communication and data capture.
• Complete high-quality work according to specifications, thoroughly following standards, procedures, and demonstrating attention to detail.
• Listen actively to others and ask appropriate questions for clarification.
• Demonstrate receptiveness to feedback, listen with an open mind and understand differences in communication style adjusting as necessary.

• Answer incoming phone calls, texts, chats and respond to written communications.
• Troubleshoot any issues related to the consumer product.
• Identify and analyze consumer concerns; take or recommend appropriate actions; formulate alternative solutions; and follow-up to ensure problems are resolved.
• Complete assignments in a thorough, accurate, and timely manner, achieving expected outcomes.
• Prioritize and handle multiple responsibilities.
• Provide information, support, and guidance to consumers.
• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.
• Fully, accurately, and immediately document all telephone calls in the appropriate CRM system.

• Answer incoming phone calls, live chats, and respond to written communication.
• Troubleshoot any issues related to the consumer product.
• Assist consumers with order inquiries, product information, and shipping updates.
• Process refunds and replacements accurately and efficiently, Make recommendations based on consumer’s needs.
• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.
• Deliver a high-quality, empathetic customer experience across all channels.
• Manage multiple systems and tasks simultaneously in a fast-paced environment.
• Continually maintain working knowledge of all company products, services, and promotions.
• Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.

Customer Service Representative

ADA Customer Agent – Contact Center

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative, Bilingual Spanish/English