Stafford Communications Group

Account Executive

• Execute outbound prospecting across phone, email, LinkedIn, text, and other channels to engage target accounts and decision-makers.
• Set qualified appointments and generate sales-ready opportunities for senior sales team members.
• Follow up on inbound and marketing-generated leads while maintaining a strong outbound-first mindset.
• Learn Premier NX’s service pillars, target industries, buyer pain points, and positioning well enough to speak confidently with prospects.
• Conduct early-stage discovery conversations to uncover business needs and align them with Premier NX solutions.
• Maintain accurate outreach, activity, and pipeline records in CRM and sales engagement tools.
• Work closely with sales leadership and mentors to improve messaging, objection handling, qualification, and follow-up.
• Over time, begin managing smaller opportunities directly and progress toward full-cycle sales responsibility.

Inside Sales Representative

Customer Support

• Respond to consumer inquiries via phone, text, and chat
• Provide information, support, and guidance to consumers
• Log all customer contact information accurately
• Participate in intense training and maintain product knowledge

Bilingual Customer Service, EN/FR

• Answer incoming phone calls, live chats, and respond to written communication.
• Troubleshoot any issues related to the consumer product.
• Assist consumers with order inquiries, product information, and shipping updates.
• Process refunds and replacements accurately and efficiently.
• Make recommendations based on consumer’s needs.
• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.
• Deliver a high-quality, empathetic customer experience across all channels.
• Manage multiple systems and tasks simultaneously in a fast-paced environment.
• Continually maintain working knowledge of all company products, services, and promotions.
• Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.

Customer Service Representative, Bilingual Spanish/English

• Answer incoming phone calls, live chats, and respond to written communication.
• Troubleshoot any issues related to the consumer product.
• Assist consumers with order inquiries, product information, and shipping updates.
• Process refunds and replacements accurately and efficiently.
• Effectively handle quality complaints while maintaining customer service etiquette.
• Deliver high-quality, empathetic customer experience across all channels.
• Continually maintain working knowledge of all company products, services, and promotions.

• Answer incoming phone calls, texts, chats and respond to written communications
• Troubleshoot any issues related to consumer product
• Identify and analyze consumer concerns, recommend appropriate actions
• Complete assignments in a thorough, accurate, and timely manner