Customer Service Representative

Stafford Communications Group

Customer Service Representative assisting clients in regulated industries through phone, text, and chat communications. Troubleshooting product issues and providing solutions to consumer concerns.

Posted 6/5/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming phone calls, texts, chats and respond to written communications
Troubleshoot any issues related to consumer product
Identify and analyze consumer concerns, recommend appropriate actions
Complete assignments in a thorough, accurate, and timely manner

Requirements

What you’ll need

Interpersonal and relationship management skills
Strong verbal and written communication including active listening
Ability to maintain professional behavior in stressful situations
Ability to navigate multiple computer screens (e.g., CRM Software) while listening

Benefits

Comp & perks

We are experts in regulated industries
Help companies build brand loyalty
Make a positive impact on a consumer’s life
Commitment to corporate values

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsrelationship managementverbal communicationwritten communicationactive listeningprofessional behaviorstress management