Bilingual Customer Service, EN/FR

Stafford Communications Group

Customer Service Representative handling inquiries via phone, text, and chat for Premier NX. Providing guidance and support while maintaining detailed records in a call center environment.

Posted 7/3/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service by effectively responding to consumer inquiries through various channels while maintaining accurate records and product knowledge. Exhibits strong attention to detail and self-discipline during training to handle complex inquiries efficiently.

Highest-signal resume keywords

Customer Service ExperienceComplex Inquiry HandlingCRM Tool FamiliarityAttention To DetailSelf-Discipline

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

CRM Tools

Industry Keywords

Consumer InquiriesCustomer Contact LoggingProduct KnowledgeSupportGuidance

About the role

Key responsibilities & impact

Respond to consumer inquiries via phone, text, and chat
Provide information, support, and guidance to consumers
Log all customer contact information accurately
Participate in intense training and maintain product knowledge

Requirements

What you’ll need

Experience in customer service
Ability to handle complex consumer inquiries
Familiarity with CRM tools
Strong attention to detail
Self-discipline during training

Benefits

Comp & perks

Equipment provided (laptop and accessories)
Support for remote work with specific internet speed requirements