Advisory Analyst
Aurora Energy Research
Salary
💰 $28 - $36 per hour
Job Level
Mid-LevelSenior
About the role
- First point of contact for internal company users needing technical assistance with hardware and software
- Diagnose and troubleshoot common issues via chat or email
- Document problems and solutions
- Escalate complex cases to senior technicians
- Develop knowledge in the core tools, technologies, and processes used within the team
- Apply a logical and systematic method of troubleshooting basic IT issues and resolving them
- Communicate effectively with anyone in the organization
- Provide customer service and soft-skills in interactions
- Explain technical concepts in non-technical terms
- Manage priorities daily
Requirements
- Clear written communication
- Patience
- Problem-solving skills
- Positive can do attitude
- Prior help desk experience helpful but not required
- Able to effectively and clearly communicate in both written and verbal forms with anyone in the organization
- Proper customer service and soft-skills needed for the job
- Ability to explain technical concepts in non-technical terms
- Communicate delays with user, team or manager as soon as possible
- Manages self and priorities each day
