Head of Affiliate, KOL Growth
Kraken Digital Asset Exchange
Patient Engagement Partner
St. Luke's University Health Network
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Answers incoming calls and performs scheduling, rescheduling, or canceling appointments
- Determines how requests should be handled and coordinates services
- Verifies and updates patient demographic and insurance information
- Creates a positive patient experience by resolving issues at the time of the call
- Manages and works referral work queues during high volume times
- Actively participates in problem resolution as a team member
- Escalates scheduling or insurance issues as needed
- Meets productivity, schedule adherence, and quality standards
Requirements
- High School diploma or equivalent required
- Previous general computer experience with data entry required
- Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
- Previous healthcare experience with medical terminology preferred
- Previous experience with electronic medical record (EMR) preferred
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrymedical terminologyelectronic medical record (EMR)
Soft skills
customer service excellenceproblem resolutioncommunicationteamworkscheduling
Certifications
High School diploma or equivalent
