SSM Health

Billing Specialist

• Manages daily assignments in the hospital information system's work queue for laboratory billing ensuring appropriate registration, CPT/HCPCS code modifiers and appropriate cost centers.
• Performs laboratory billing edits, reviews billing and coding compliance, and reconciliation of billing discrepancies.
• Calculates and manually enters charges for miscellaneous tests and zero-dollar CPT codes.
• Collaborates with revenue integrity to resolve billing and coding discrepancies to comply with timely filling requirements.
• Identifies unusual billing issues or trends and communicates with the responsible party to achieve resolution.
• Works with clinical, financial, IHT, leadership and staff to ensure that coding, charging, reporting and reconciliation processes run appropriately.
• Evaluates customers’ questions and concerns, provides education, reconciles discrepancies and/or escalates to leadership.
• Develops and recognizes strategies for quality improvement opportunities, proposes appropriate solutions, and works jointly to standardize processes.
• Submits requests for lab charging, price calculation, and fee schedule adjustments through the Charge Master request process.
• Maintains knowledge of current Centers for Medicare and Medicaid Services (CMS) guidelines, coding and billing updates, regulatory compliance, documentation requirements, payer policies and laboratory billing practices.
• Performs other duties as assigned.

Laboratory Billing Specialist

Systems Engineer

• Assists the team in service line Epic functionality and integrated third-party applications.
• Supports best practices for the business and works closely with stakeholders to define the technical systems and enhancements needed to deliver business results.
• Conducts research on possible solutions and makes recommendations based on findings.
• Prepares proposals that outline feasibility, scalability and costs.
• Suggests, designs, tests, implements, and evaluates solutions.
• Codes for multiple Epic applications including building application tables and reports.
• Tests build to ensure quality delivery to business partners.
• Assists the team members in researching complex service line problems; researches innovative solutions for business needs.
• Partners with team members to develop networks with other teams, divisions and operational leaders to triage complicated business problems and issues.
• Supports discovery for best practices for scalability, supportability, ease of maintenance, and system performance.
• Troubleshoots and resolves integrated issues crossing applications and works with vendors to solve issues.
• Organizes requirement specifications using data, diagrams, and flowcharts to inform decision making.
• Assists in meetings with internal and external stakeholders to establish project scope, system goals, and requirements.
• Partners with technology service center to ensure high first call response rate.

Epic Systems Analyst Associate

Analyst

• Supports and maintains Epic applications and other related technical integrations to meet the needs of the organization.
• Provides routine maintenance of Epic applications and systems using existing internal processes, policies, and procedures.
• Troubleshoots and resolves basic Epic application issues and provides end user support.
• Escalates issues appropriately to application team members.
• Assists the team in analyzing Epic vendor software updates and tests updates according to scripts.
• Codes for Epic application including building application tables and reports.
• Assists with updating testing scripts to incorporate ongoing system development and implementations.
• Builds requirements for configuration and business process changes.
• Organizes requirement specifications, using data, diagrams, and flowcharts to inform decision making.

Epic Application Analyst Associate – S

Manager

• Assesses, develops, plans, implements, and evaluates patients discharge planning needs to next level of care in collaboration with interdisciplinary team.
• Ensures compliance with Condition of Participation (CoP) discharge planning.
• Identifies and escalates gaps/barriers related to inpatient and observation length of stay.
• Assesses patients at high risk for readmission.
• Identifies root cause for readmission.
• Develops plan and collaborates with multidisciplinary team regarding discharge planning to next level of care.
• Participates with other members of team regarding opportunities for improvement in standard work.
• May also be responsible for: utilization management process, ED case management process, admission process, and act as a case manager liaison with post acute providers (skilled nursing facilities, rehab, home health, etc.).
• Applies the existing body of evidence-based practice and scientific knowledge in health care to nursing practice, ensuring that nursing care is delivered based on patient’s age-specific needs and clinical needs as described in the department's Scope of Service.
• Uses the ANA Code of Ethics for Nurses to guide his/her response to the current and evolving health and nursing needs of our patients and our patient populations.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

RN Case Manager, Part Time

Medical Billing and Coding

• Responsible for coding and abstracting inpatient accounts in accordance with coding guidelines.
• Assigns accurate diagnostic and procedure codes according to clinical documentation and official coding guidelines for inpatient hospital accounts.
• Coordinates with the clinical documentation and quality teams to ensure validation of Medicare Severity Diagnosis Related Group (MSDRG), patient safety indicators, and hospital acquired conditions are supported by physician documentation to support appropriate coding.
• Monitors assigned work queues to ensure all records are charged in a timely matter.
• Generates coding queries for clarification regarding physician documentation as needed.
• Stays abreast of all changes in coding conventions and coding updates.
• Performs other duties as assigned.

Coder

QA Automation Engineer

• Designs, builds, and deploys AI-powered automation workflows for clinical and administrative use cases.
• Integrates machine learning models into RPA platforms and enterprise systems.
• Develops APIs and microservices to support automation pipelines.
• Leverages Agent-to-Agent (A2A) protocols to enable secure communication between AI agents.
• Ensures solutions meet scalability, performance, and compliance requirements.
• Provides technical guidance to junior engineers and automation developers.
• Conducts code reviews and enforces best practices in automation development.

Senior Artificial Intelligence Automation Engineer

Financial Planning and Analysis

• Responsible for determining the patient financial component for patient services.
• Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.
• Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
• Educates patient regarding financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility from the patient.
• Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
• Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.

Patient Financial Services Representative I

Therapist

• Evaluates and conducts medically prescribed physical therapy treatment programs to treat movement dysfunction and pain resulting from injury, disease, disability, or other health-related conditions.
• Performs initial and on-going assessments of patient's condition.
• Establishes, revises and evaluates a plan of care which is appropriate to problems identified and involves the patient/family.
• Performs therapy interventions utilizing standard physical therapy techniques and skills as appropriate for the condition of the patient.
• Provides education to patient/family /staff by assessing patient/family educational needs.
• Provides for continuity of care by participating in discharge planning with patients, families and other health care providers as appropriate, providing home instructions to patients and caregivers, recommending and or providing equipment/home modifications, and recommending appropriate follow-up care if needed.
• Oversees activities of physical therapy assistants, students, and other support personnel.
• Maintains appropriate documentation that details the patient's response to therapy and the need for skilled intervention as outlined by regulatory bodies.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Physical Therapist

Consultant

• Manages system integrations within the existing architecture using Workday integration technology - Workday Studio, EIB’s, Document Transformation, core connectors, packaged integrations for integration development, XML, SOAP, XSLT, REST, RAAS, BIRT and middleware.
• Provides support for Workday inbound and outbound integration issues, changes to existing integrations and well as new integrations, including payroll, benefits vendors, time tracking systems.
• Creates solutions for integration monitoring and provide support for incident management.
• Performs routine break/fix support and regression testing and supports the inbound/outbound interfaces to Workday and middleware.
• Ensures accuracy and integrity of data and applications through analysis, coding, clear documentation, and problem resolution.
• Analyzes and translates functional specifications and change requests into technical specifications.
• Ensures integrations function as designed based on functional and technical requirements and design.
• Conducts unit and integration tests to ensure accuracy and integrity in downstream systems.
• Consults with business and technical teams about interface design and maintenance; collaborates with other Centers of Excellence and other teams on design decisions.
• Understands and follows defined integration/development standards and best practices.
• Performs other duties as assigned.

Workday Integration Consultant

Compliance

• Coordinates regulatory compliance activities.
• Works collaboratively with leaders, clinicians and other staff in the development and implementation of regulatory requirements to identify and reduce risks, and meet regulatory requirements.
• Ensures implementation of an integrated regulatory compliance and accreditation program.

Senior Regulatory Specialist

Medical writer

• Performs duties of a clinical documentation specialist and serves as a mentor and resource to the clinical documentation improvement team.
• Completes initial reviews of patient records and evaluates documentation to assign the principal diagnosis, pertinent secondary diagnoses, and procedures for accurate Diagnosis Review Group (DRG) assignment, risk of mortality (ROM), and severity of illness (SOI).
• Conducts follow-up reviews of patients to support and assign a working or final DRG assignment upon patient discharge, as necessary.
• Queries physicians regarding missing, unclear, or conflicting health record documentation by requesting and obtaining additional documentation within the health record when needed.
• Educates physicians and key healthcare providers regarding clinical documentation improvement (CDI) and the need for accurate and complete documentation in the health record.
• Trains and mentors new CDI staff on CDI strategy, workflows, and software.
• Partners with the coding professionals to ensure accuracy of diagnostic and procedural data and completeness of supporting documentation to determine a working and final DRG, SOI, and/or ROM.

Lead RN, Clinical Documentation Specialist

Human Resources

• Optimizes standard applicant workflows to deliver an exceptional candidate experience from the content management system (CMS), through the candidate relationship management (CRM) system to the applicant tracking system (ATS).
• Develops and maintains CRM engagement frameworks and template strategies aligned to the external employee value proposition (EVP) for regional recruiting priorities, internal mobility, and always‑on engagement.
• Creates and manages a proactive, organic always on engagement cadence by job family and market, measuring performance and reporting on return on investment (ROI).
• Identifies and documents sourcing and engagement best practices, including standard operating procedures, audits and performance insights continuous improvement opportunities.
• Communicates and distributes information to key stakeholders for decision making and implementation of practices.
• Leverages recruitment marketing vendors to identify sourcing gaps and hiring needs informing talent pipeline development, community partnership, and career ladder strategies.
• Identifies and implements data-driven evergreen requisition strategies for high-turnover, high-volume, and hard-to-fill roles by region to reduce time-to-fill based on market trends.
• Maintains a thorough understanding of CMS, CRM and ATS system functionality to inform key decision makers on recommended strategies, optimization and provide stakeholder guidance.
• Collaborates with marketing/communication team to ensure external employee value proposition collateral used for candidate engagement strategies, social media, career web site content, etc. is continuously refreshed and in alignment with organization brand standards.
• Performs other duties as assigned.

HR Technology, Candidate Engagement Advisor

Account Manager

• Responsible for processing patient accounts.
• Duties may include one or more of the following: processing insurance payments, following up on denied claims, and resolving credit balances.
• Typically works in no more than two functional areas.
• Processes the insurance component of a patient's obligation using the third party claims processing and payment rules.
• Bills claims appropriately.
• Follows up on denied claims by performing appeals and denial recovery procedures.
• Works denied claim lines and no response claims to resolve outstanding accounts.
• Analyzes credit balances on patient accounts and resolves.
• Responds to refund request letters from insurance carriers.
• Performs other duties as assigned.

Patient Account Representative

• Develops an overall view of the organization's IT technology and operations in relation to its IT strategy.
• Oversees multiple architecture domains like application, data, security and technology and ensures they align with the organization's standards.
• Works with systems architects to create roadmaps for all domains, determine operational gaps and develops methods for improvement.