Patient Financial Services Representative I

SSM Health

Patient Financial Services Representative at SSM Health handling patient financial responsibilities and counseling. Supports patients with insurance benefits and financial assistance programs.

Posted 5/6/2026full-timeRemote • Illinois, Montana, Oklahoma, Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Responsible for determining the patient financial component for patient services.
Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.
Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
Educates patient regarding financial assistance programs when appropriate.
Obtains patient demographic information and requests financial responsibility from the patient.
Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.

Requirements

What you’ll need

Experience with medical billing and excellent customer service skills
High School diploma/GED or 10 years of work experience
No experience required

Benefits

Comp & perks

Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical billinginsurance verificationfinancial counselingpatient demographic information collectionfinancial responsibility estimationco-payment understandingdeductible understandingco-insurance understandingfinancial assistance program educationpatient inquiry resolution

Soft Skills

customer servicecommunicationproblem-solvinginterpersonal skillsorganizational skills

Certifications

High School diplomaGED