Patient Account Representative

SSM Health

Processing patient accounts, handling insurance payments, resolving denied claims, and analyzing credit balances. Responsible for various functional areas of patient account management.

Posted 4/16/2026full-timeRemote • Illinois, Montana, Oklahoma, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Responsible for processing patient accounts.
Duties may include one or more of the following: processing insurance payments, following up on denied claims, and resolving credit balances.
Typically works in no more than two functional areas.
Processes the insurance component of a patient's obligation using the third party claims processing and payment rules.
Bills claims appropriately.
Follows up on denied claims by performing appeals and denial recovery procedures.
Works denied claim lines and no response claims to resolve outstanding accounts.
Analyzes credit balances on patient accounts and resolves.
Responds to refund request letters from insurance carriers.
Performs other duties as assigned.

Requirements

What you’ll need

Experience with hospital insurance denials and follow up or Work Comp is required.
High school diploma or equivalent.

Benefits

Comp & perks

Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processinginsurance paymentsdenied claims follow-upcredit balance analysisappeals proceduresdenial recovery proceduresbilling claims