SSM Health

Learning and Development

• Responsible for the planning, coordination, and administration of training and education activities to ensure a consistent, high quality learning experience for associates.
• Serves as a central point of coordination for instructor led and electronic learning offerings, learning systems, and training communications in support of organizational goals and workforce development initiatives.
• Coordinates instructor‑led training and electronic learning offerings by maintaining training schedules, managing logistics, tracking attendance, and ensuring timely communication with trainers, learners, and stakeholders.
• Administers learning management system (LMS) activities, including but not limited, to course setup, uploads, enrollments, and maintenance of accurate learner and course records.
• Serves as first line support for a shared training email account and calendar, triaging inquiries and routing requests to appropriate stakeholders in a timely manner.
• Maintains and updates training content, resources, and communications on the department SharePoint site in collaboration with training leads and subject matter experts.
• Produces routine and ad hoc reports related to course participation, completion, and training outcomes to support operational insight and decision‑making.
• Coordinates survey activities related to instructor led and electronic learning, including, but not limited to, course evaluations, trainer feedback, and follow-ups check-ins with learners and leaders.
• Supports ongoing engagement and communication with trainees and managers through structured 30‑, 60‑, and 90‑day training follow‑ups.
• Ensures training materials, schedules, and learning resources are current, organized, and accessible to appropriate audiences.
• Identifies and implements opportunities to enhance training coordination processes, communication, and overall learner experience.
• Performs other duties as assigned.

Revenue Cycle Training Coordinator

Financial Planning and Analysis

• Performs complex financial analysis and reporting at a senior level.
• Performs statistical, cost and financial analysis of data extracted from various internal sources.
• Prepares reports based on findings, including health care costs, provider contracts, debt capacity, revenue and profitability.
• Assists with budget preparation and financial planning processes.
• Assists with budget review for compliance and identification of cost-saving opportunities.
• Serves as consultant to senior management and executive leadership to provide decision support for initiatives, policies and procedures.
• Performs special projects and duties as assigned, including research, forecasting and exploring viable alternatives.
• Performs other duties as assigned.

Senior Financial Analyst

Recruitment

• Creates and coordinates clinical and frontline staff schedules using a web-based scheduling program to meet staffing needs based on patient census.
• Creates schedules using established policies and procedures.
• Publish schedules in advance according to set timelines.
• Manages time out requests and float coverage.
• Approve, deny or wait list requests based on availability of coverage with Manager approval.
• Manage vacant duties through viewing and assigning open shifts.
• Assist manager in monitoring staff allowable time off balances.
• Utilizes automated technology to facilitate scheduling and improve efficiency while maintaining positive customer satisfaction.
• Responsible for managing schedule completeness and efficient timely communication to assure staff and manager compliance.
• Manages and approves clinician requests for schedule changes affecting patient visits within department guidelines.
• Performs other duties as assigned.

Staffing Assistant

Medical writer

• Performs concurrent analytical reviews of clinical and coding data to improving physician documentation for all conditions and treatments from point of entry to discharge.
• Facilitates the resolution of queries and educates members of the patient care team regarding documentation guidelines.
• Collaborates with coding professionals to ensure accuracy of diagnostic and procedural data.
• Completes initial reviews of patient records and evaluates documentation to assign the principal diagnosis.
• Maintains appropriate productivity level.
• Conducts follow-up reviews of patients to assign a working or final DRG assignment upon patient discharge.
• Queries physicians regarding missing, unclear, or conflicting health record documentation.
• Identifies issues with reporting of diagnostic testing proactively.
• Enhances expertise in query development, presentation, and standards.
• Educates physicians and key healthcare providers regarding clinical documentation improvement.
• Attends department meetings to review documentation related issues.
• Conducts independent research to promote knowledge of clinical topics and coding guidelines.
• Collaborates with coding to reconcile the DRG and resolves mismatches.

Clinical Documentation Specialist, First Reviewer

• Creates schedules using established policies and procedures.
• Publish schedules in advance according to set timelines.
• Manages time out requests and float coverage.
• Approve, deny or wait list requests based on availability of coverage with Manager approval.
• Manage vacant duties through viewing and assigning open shifts.
• Assist manager in monitoring staff allowable time off balances.
• Utilizes automated technology to facilitate scheduling and improve efficiency while maintaining positive customer satisfaction.
• Responsible for managing schedule completeness and efficient timely communication to assure staff and manager compliance.
• Manages and approves clinician requests for schedule changes affecting patient visits within department guidelines.
• Performs other duties as assigned.

Accounting Manager

• Manages the day-to-day operations of assigned accounting area(s) of the organization which is to process transactions, provide analysis and reporting, and to resolve escalated issues.
• Develops, implements and continuously improves policies, procedures, and processes.
• Develops templates necessary to support operations.
• Resolves escalated or complex issues that require managerial intervention or involve other process areas.
• Reports on metrics in order to maximize effectiveness and efficiency of process area.
• Emphasizes key performance indicators and metrics for general accounting.
• Ensures delivery of business results by meeting or exceeding all contractual service level agreements and managing General Accounting costs.
• Monitors regulatory environment to stay abreast of compliance requirements and to propose internal control standards.
• Manages accounting reporting requirements of assigned area(s).
• Utilizes reporting tools to gain operational insight in order to identify and manage problems and propose resolutions.
• Completes more complex accounting responsibilities including, but not limited to, journal entries, allocations, eliminations, and consolidations.
• Responsible for management functions including activities related to staffing such as recruitment, hiring, performance evaluation, and compensation determination.
• Performs other duties as assigned.

Business Operations

• Directs assigned program(s) to meet business objectives.
• Collaborates with outside stakeholders or vendors to secure support for project goals to advance the organization’s objectives.
• Interfaces with senior leadership to communicate opportunities, issues and general knowledge of relationships with outside of the organization providers or vendors to ensure strong working relationships.
• Develops strategic plans and infrastructure to align with defined business goals.
• Directs program through evolving program creation, management tools, and reporting capabilities.
• Recommends program budget and monitors and adjusts plan as resource requirements change.
• Communicates and documents program quality outcomes and progress metrics.
• Addresses and resolves project issues to ensure goals remain on track.

Business Operations Program Director

Manager

• Manages data and processes related to talent strategy and management.
• Plans, oversees, and manages staff orientation, training, and mentoring, as well as analyzing performance gaps and developing solutions.
• Ensures accurate reporting on key talent analytics are delivered, consults with senior leadership, and collaborates with stakeholders to align with business strategy.
• Responsible for enhancing talent solutions processes, leveraging technology, and continuously improving organizational effectiveness.

Manager – Talent Strategy and Innovation

Medical Billing and Coding

• Come join us as a Coder I, Professional at SSM Health!
• Play a crucial role in ensuring accurate and timely coding of medical records.
• Responsible for reviewing patient information, assigning appropriate codes, and ensuring compliance with coding guidelines and regulations.
• Manages assigned charge review and coding-related claim edit work queues to ensure timely and accurate charge capture.
• Accurately deciphers charge error reasons and plans follow-up steps.
• Identifies all billable services.
• Reviews all applicable data sources, including but not limited to electronic health records, inpatient admits, discharge and transfer (ADT) reports, operative logs, nursing home visit documentation, procedure reports generated from non-electronic health record systems, etc.
• Identifies need for medical records from outside the organization and follows established procedures to obtain.
• Ensures all coded services meet appropriate Medicare, National Correct Coding Initiative (NCCI) or payer-specific guidelines.
• Consults with physicians/providers as needed to clarify any documentation in the record that is inadequate, ambiguous, or unclear for coding purposes.
• Provides education around documentation improvement for maximum patient care.
• Assists physicians/providers with questions regarding coding and documentation guidelines.
• Provides ongoing feedback based on observations from coding physician/provider documentation.
• Identifies opportunities for education and communicates trends to leaders.
• Reviews and resolves charge sessions that fail charge review edits and claim edits.

Coder I

Consultant

• Responsible for providing support to leadership by leading projects, designing or improving workflows and processes and implementing change.
• Identifies areas of opportunities for metric and process improvement, workflow optimization and operational effectiveness.
• Serves as expert consultant for revenue cycle and clinical operations for existing practices and outside operations.
• Reviews and reports revenue cycle and clinic operations workflows to identify opportunities for optimization and process improvement to meet target metric goals.
• Provides revenue cycle training, support and workflow optimization.
• Performs other duties as assigned.

Revenue Cycle Consultant

Director

• Oversees the operations and strategies of multiple senior living communities across the system, including financial performance, quality improvement, customer satisfaction, employee recruitment and retention, growth, and development of new business lines.
• Provides strategic and business planning support for supervisors and managers within a service area.

Director of Senior Living Services – Continuum of Care

• Performs as a vital member of the interdisciplinary care team member, an auditor, and an educator ensuring medical records are complete and clinical documentation comprehensively represents the current health status of network patients against ever-changing risk adjusted models.
• Responsible for achieving improved documentation results and risk adjusted scores for the organization, along with documentation and electronic health record charts that accurately capture the clinical picture.
• Reviews clinical records of both clinical documentation integrity and mortality scoring.
• Collaborates with others regarding clinical documentation improvement (CDI) and risk adjustment (mortality) findings.
• Maintains knowledge of Centers for Medicare and Medicaid Services (CMS) requirements related to clinical documentation and provides feedback to clinical staff regarding these requirements during the concurrent record review process.
• Maintains knowledge of mortality models, observed rate/expected rate (O/E ratios), industry trends, variable and diagnosis review group (DRG) frequency.
• Serves as a liaison between coding staff and physicians as appropriate.
• Identifies and initiates opportunities for new program development or program extensions, as well as opportunities based on outcomes analysis for program process improvements.
• Works with other team members regarding opportunities for improvement in standard work.
• Maintains documentation, logs adjusted risk and CDI opportunities.
• Applies the existing body of evidence-based practice and scientific knowledge in health care to nursing practice, ensuring that nursing care is delivered based on patient’s age-specific needs and clinical needs as described in the department's scope of service.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Clinical Documentation Specialist, Second Reviewer

• Supports and maintains Workday HCM with emphasis on Payroll and Expenses
• Partners with Payroll, Finance, and cross‑functional stakeholders to ensure effective system performance
• Researches innovative idea solutions, consistently looking at ‘what is new’, and getting connected in the Workday community for best practices around what is best for the employee experience
• Performs complex configuration to transform and optimize Workday processes to continually improve the end user experience
• Leads discovery, design and customer confirmation and optimization sessions, demonstrates and explains complex functionality or solutions to functional subject matter experts
• Observes manual and automated processes on a regular cycle for opportunities to streamline, eliminate risk, and or close gaps
• Works with the team to continuously improve solutions, processes, procedures, documentation standards, etc.
• Ensures delivery of project deliverables and documentation
• Reviews and provides recommendations to ensure processes are scalable and easily maintained
• Coaches client during business process design, offering options, risks, and downstream impacts related to decisions
• Configures the Workday system per client business requirements and Workday standards
• Demonstrates computational thinking
• Identifies problem components, analyzes patterns, removes inefficient configurations or processes, and constructs algorithmic solutions scalable to ongoing client needs
• Provides alignment and collaboration with project leadership – proactively communicating project risks and issues
• Ensures functional solutions are compatible with downstream data translation (assists integrators in configuring/testing integrations between Workday and external systems)
• Ensures excellent customer focus, able to assess customer needs, build relationships, and manage customer expectations
• Performs other duties as assigned.

Workday Human Capital Management Consultant

Analyst

• Join a dynamic team as an Epic Application Analyst focused on Clinical Documentation (Clin Doc), supporting and optimizing workflows that directly impact patient care.
• Collaborate with clinical and IT teams to troubleshoot, build, and enhance Epic applications.
• Configures, implements, supports and maintains applications and technical integrations, specifically Epic applications, to meet the needs of the organization.
• Serves as a coordinator and collaborates with business operations, IT, leadership, system users and vendors.
• Provides routine maintenance and standard build for Epic applications and systems using existing internal processes, policies and procedures.
• Troubleshoots and resolves basic to moderately complex application issues and provides end-user support for Epic applications.
• Codes complex functions including building application tables and reports for Epic applications.
• Updates testing scripts to incorporate ongoing system development and implementations.
• Analyzes, prioritizes, and organizes technical requirement specifications, using data, diagrams, and flowcharts to inform decision making.

Epic Application Analyst

Pharmacist

• Assumes an active role to provide patient care through comprehensive medication reviews and/or targeted disease-specific interventions.
• Gathers necessary data to promote patient safety by ensuring that each relevant medication is indicated, effective, safe, and that the patient is adherent to therapy.
• Improves patient-specific drug therapy and therapeutic problems by evaluating the appropriateness of drug therapy, assessing effectiveness, and identifying potential interactions or adverse effects.
• Assesses relevant patient-specific medical problems, prioritizes medical problems based on urgency and severity, and identifies preventive and health maintenance issues as needed.
• May design a drug therapy plan for patient-specific problems and persuasively justifies recommendations.
• Provides enhanced patient care through detailed counseling on medications and disease states, adherence assessment, medication cost analysis, review of immunization status, and communication with patient’s, providers, and pharmacy.
• Provides consultation to other health care professionals if requested.
• For Specialty Pharmacy Only: Conducts patient counseling and monitoring as required by the patient management program.
• For Specialty Pharmacy Only: Participates in the quality management program to facilitate continuous process improvement initiatives and quality improvement projects.
• Precept pharmacy students and residents, as applicable.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Revenue Cycle Training Coordinator

Senior Financial Analyst

Staffing Assistant

Clinical Documentation Specialist, First Reviewer

Staffing Assistant

Accounting Manager

Business Operations Program Director

Manager – Talent Strategy and Innovation

Coder I

Revenue Cycle Consultant

Director of Senior Living Services – Continuum of Care

Clinical Documentation Specialist, Second Reviewer

Workday Human Capital Management Consultant

Epic Application Analyst

Pharmacist – Clinical, Ambulatory