SSC HR Solutions

Recruitment

• **Key Responsibilities:**
• - Source candidates through various channels, including job boards, social media, and networking.
• - Screen applications, conduct interviews, and assess candidate qualifications to ensure a good fit.
• - Coordinate interview schedules and maintain communication with candidates throughout the recruitment process.
• - Provide a positive candidate experience from initial contact through onboarding.
• - Utilize applicant tracking systems (ATS) to manage candidate databases and recruitment metrics.

Freelance Recruiter

Backend Engineer

• Design, develop, and maintain backend services and REST APIs using Java and Spring Boot.
• Build and maintain microservices architecture with clear service boundaries and scalability in mind.
• Integrate with databases, message brokers, and external systems using industry-standard patterns.
• Write clean, maintainable, and well-documented code following best practices and coding standards.
• Conduct code reviews and participate in sprint planning, daily stand-ups, and retrospectives.
• Collaborate with frontend developers, DevOps, and QA engineers to deliver complete solutions.
• Monitor application performance and troubleshoot issues in development and production environments.

Senior Java Developer, Spring Boot

IT Support

• Plan and execute audit engagements, including planning, fieldwork and wrap up.
• Supervise and oversee audit staff, scheduling audits, selecting staff and assigning workloads.
• Provide training, direction and supervision to staff and senior accountants and assess staff performance.
• Develop budgets and pricing and perform detailed review of audits, reviews and compilations for clients in various industries.
• Communicate with Partner on work status and client issues that arise.
• Identify key audit risk areas, design overall audit approach and provide potential conclusions to Partners and Quality Control.
• Contribute to strong client relationships through positive interactions with client personnel and exceptional service.
• Ensure audits are completed on time, within scope, and budget and ensure compliance with regulatory standards.
• Provide insightful recommendations to enhance business processes and internal controls.
• Leverage audit software, data analytics and IT auditing where applicable.

Audit Manager

Project Manager

• We are seeking a Data Project Manager to ensure the quality and timely delivery of our data-driven projects. This role will bridge the gap between technical teams and clients, enforcing delivery discipline, quality standards, and effective communication. Key Responsibilities: Plan, monitor, and deliver data analytics/ML projects on time and within scope. Manage sprints, tasks, and deadlines across multiple technical teams. Establish and enforce QA processes (code reviews, data validation, testing). Coordinate with clients to align requirements, progress, and deliverables. Anticipate risks and resolve delivery bottlenecks early. Support the growth of younger data scientists and engineers.

Data Project Manager

Call Center Representative

• Provide exceptional customer service support to customers and insured members via phone, chat and email.
• Handle high volume of incoming inquiries, requests and complaints; ensure prompt and effective resolution to maintain customer satisfaction.
• Support pre-approvals, claims adjudication and customer service tasks.
• Carry out outbound calls for follow-ups, clarifications, courtesy and satisfaction calls and outbound campaigns.
• Meet and monitor KPIs: Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), Abandoned rate, Quality Assurance (QA) score, Escalation rate, Knowledge usage, Occupancy, Status metrics, Call/Chat Transfer rate.
• Ensure accurate after-call work and logging for each interaction.
• Develop and maintain comprehensive product knowledge including tables of benefits, terms and conditions and company applications.
• Follow established procedures, company and department policies and code of conduct for issue resolution.
• Assist department leads and management with tasks and contribute to team collaboration and continuous improvement.
• Coordinate with internal departments and respond to external customers in a timely and professional manner.
• Work rotational shifts as part of a 24/7 call centre operation, including night shifts; demonstrate adaptability and resilience in challenging situations.

Freelance Recruiter

Senior Java Developer, Spring Boot

Audit Manager

Data Project Manager

Medical Call Center Officer