SS&C Technologies

Call Center Representative

• Assist in conducting training needs assessments to identify skill gaps and development opportunities across various departments.
• Support the development and revision of engaging training materials, including presentations, participant guides, job aids, e-learning modules, and other instructional content.
• Coordinate logistics for training sessions, including scheduling, material preparation, and communication with participants and instructors.
• Facilitate introductory training sessions or components of larger programs as directed.
• Administer and maintain the Learning Management System (LMS), including uploading content, tracking completions, and generating reports.
• Collect and analyze feedback from training participants to identify areas for improvement and measure program effectiveness.
• Collaborate with subject matter experts (SMEs) to gather content and ensure accuracy and relevance of training materials.
• Research and recommend new learning technologies, methodologies, and best practices to enhance the learning experience.
• Assist in managing vendor relationships for external training programs and resources.
• Support the overall L&D team in various administrative tasks and projects as needed.

Associate Learning & Development Specialist – Healthcare Call Center

DevOps Engineer

• Collaborate with Technology Infrastructure teams to build and operate reusable, cloud-native platforms that abstract complexity and accelerate delivery while incorporating reliability from design through operations.
• Work with business units and technical teams to improve application availability, observability, and reliability as our business applications are migrated to the Private Cloud.
• Enhance platform reliability through automatic problem detection, self-healing systems, and well-architected notification and escalation protocols.
• Use SLOs, SLIs, and KPIs to guide prioritization, measure impact, and drive continuous improvement.
• Eliminate toil using intelligent automation and agentic workflows.
• Conduct blameless retrospectives and share learnings across the organization.
• Foster a culture of ownership, positive thinking, and continuous learning while remaining grounded in practicality, experimentation, and engineering excellence.
• Integrate DevSecOps, zero-trust principles, and policy-as-code into every pipeline.
• Produce and promote Architecture Decision Records (ADRs) and Cloud Well-Architected Frameworks that our business units can adopt to improve our technology standardization.
• Maintain 24x5 active coverage with seamless regional handoffs and weekend escalation protocols.

Site Reliability Engineer

Operations

• Lead the development and expansion of SS&C’s Managed Account Platform Operations & Services offering by establishing scalable operating models, workflows, and service capabilities supporting middle office operations
• Direct daily operations for high-volume SMA (Separately Managed Accounts) and UMA (Unified Managed Accounts) programs utilizing sophisticated middle-office and managed account platforms
• Ensure seamless trade routing, execution support, settlement processing, and exception management across multiple custodial networks
• Lead cash and position reconciliations, shadow accounting oversight, performance validation, and reporting controls to ensure accurate client reporting
• Identify opportunities to optimize workflows, automate manual processes, and scale operational capabilities across the platform
• Act as the primary liaison between Portfolio Managers, Asset Managers, Custodians, and outsourced service providers
• Monitor GIPS compliance, investment mandate adherence, operational controls, and risk management processes
• Partner with leadership teams to expand managed service capabilities and support future platform growth initiatives

Director – Managed Account Platform Operations, Services

Account Executive

• Present, promote and sell products and services to prospects and existing customers across the asset management and brokerage industry.
• Together with SMEs, guide prospective customers in the development of their vision for the growth of their asset management or brokerage business and on how SS&C’s solutions can contribute to their success.
• Establish, develop and maintain positive business and customer relationships to ensure future sales and reference-ability.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Coordinate sales effort with team members and other departments.
• Analyze the territory/ market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Building pipeline opportunities across our solution sets
• Hunting for new logos
• Building sales within your assigned relationships
• Using your deep asset management technology knowledge to combine solutions to meet prospects and client’s needs.

Senior Sales Executive – Asset Management Technology Solutions

Manager

• Oversee teams supporting fund administration services to clients
• Manage client implementation and onboarding
• Plan and oversee the preparation of audited and unaudited financial statements, partner capital statements and underlying work papers
• Demonstrate knowledge of accounting and manage the fund audit process
• Develop and maintain the internal Private Equity/Real Assets business reporting calendar
• Review client deliverables, including, but not limited to: realized and unrealized gains/losses, management fees, investor allocations, investment data and partner’s capital allocations
• Review and maintenance of general ledgers, sub ledgers and trial balances for multiple fund clients, according to various accounting standards (IFRS/US GAAP/local GAAP)
• Aggregation, maintenance and reconciliation of key business and client metrics

Manager, Private Markets

Security Engineer

• Configure and maintain mainframe security policies in a Top Secret and RACF environment
• Create, update, and manage user IDs, passwords, and access rules
• Monitor system security, review security logs, and perform regular security audits
• Respond to security incidents and perform forensic analysis
• Work with application developers, other IT teams, and compliance officers

Lead Mainframe Security Administrator

Account Manager

• Owning and pro-actively managing a portfolio of key client relationships
• Ensuring all SS&C service levels meet or exceed client expectations
• Building trusted relationships with the Clients' key contacts (CEO, COO, etc.)
• Capturing client feedback to drive strategic change initiatives and trend analysis
• Organizing and chairing formal service level review meetings with clients
• Articulating the benefits of SS&C services and business model to clients
• Incorporating client initiatives, needs, and structures into formal account plans
• Fostering strong internal working partnerships within all SS&C service areas
• Identifying cross-selling opportunities within existing client base
• Developing and translating MIS into process / service enhancement recommendations
• Working closely with sales team and contributing to marketing efforts
• Maintaining knowledge of industry trends and their potential impact on SS&C
• Occasional travel is required

Director, Client Relationship Manager

Accounting Manager

• Manage, mentor, and develop a team of financial services professionals, including performance reviews, coaching, and training.
• Oversee daily fund accounting/operational workflows, ensuring accuracy, efficiency, and adherence to company policies and regulatory requirements.
• Act as a primary point of contact for key clients, addressing inquiries, resolving issues, and building strong relationships.
• Implement and monitor departmental goals and key performance indicators (KPIs), providing regular reports to senior management.
• Identify and implement process improvements to enhance operational efficiency and client service.
• Collaborate with other departments to ensure seamless service delivery and cross-functional initiatives.

Manager, Fund Accounting

• Manage multiple fund relationships, including scheduling and meeting all client deliverables
• Maintain/manage client expectations and coordinate deliverables timelines with staff
• Demonstrate strong knowledge of accounting
• Participate in new business discussions with prospects and existing clients
• Prepare and maintain goals and career development plans for all direct reports
• Prepare semiannual performance appraisals and discussions for all direct reports
• Provide guidance and direction to staff on all technical and client-service-related topics
• Review fund governing documents, offering documents, subscription documents, side letters, and investment management agreements, in order to ensure proper application of fund terms
• Review all transaction documentation and supporting files, and understand the features of the investment transactions, accruals, etc.
• Review work paper files for accuracy and completeness, including capital activity, investment activity, income and expense accruals, valuation adjustments, etc.
• Review management fee calculations
• Review investor allocations and capital account statements
• Review capital call and distribution calculations, sources/uses of cash, allocations, and investor notices
• Create, maintain, and/or review distribution waterfall (carried interest) models, in keeping with the applicable fund terms
• Prepare and/or review financial statements, notes disclosures, and supporting schedules
• Develop/maintain robust review procedures around deliverables
• Manage the year-end audit process, in collaboration with the client and auditors
• Where applicable, support the tax team with information to prepare tax compliance/reports
• Help develop and support targeted, continuing education for all direct reports
• Support corporate goals and business/departmental initiatives

Associate Director, Hedge Fund Accounting

• Run qualified opportunities through the full sales lifecycle from prospecting through close
• Prospect for new business daily through a combination of target account prospecting and using existing relationships
• Build and maintain long-term relationships by meeting or exceeding customer expectations for future sales
• Actively maintain a sales pipeline with documented activity in accordance with SS&C Intralinks processes and methodologies, using SalesForce.com
• Expertly handle time to focus on activities that grow pipeline and revenue
• Conduct thorough discovery, qualify need and prove the value of SS&C Intralinks solutions to address those needs
• Understanding of key buying personas and ability to discuss meaningful business challenges for each
• Achieve or exceed assigned monthly/annual sales quotas
• Develop a deep understanding of SS&C Intralinks offerings

Account Executive, Digital Sales

• Take the lead in a high-impact role overseeing private credit fund accounting
• Manage financial reporting, complex investment structures, and investor deliverables with precision
• Mentor a talented team, collaborate closely with investment and valuation partners
• Shape processes, support growth initiatives, and play a central part in a fast-evolving alternative investment platform
• Lead and manage the private credit accounting team, setting priorities, reviewing deliverables, and ensuring all reporting deadlines are met
• Supervise, mentor, and develop junior and mid-level accountants
• Oversee the preparation and review of quarterly and annual financial statements, investor reports, and management reporting packages
• Manage general ledger maintenance, NAV calculations, and portfolio performance reporting for private credit funds and SPVs
• Ensure accurate accounting for capital calls, distributions, management fees, incentive allocations, and fund expenses
• Oversee accounting and reporting for private credit instruments including senior secured loans, unitranche, mezzanine, subordinated debt, structured credit, and co-investments
• Provide technical accounting guidance on complex transactions and investment structures
• Manage external relationships with fund administrators and auditors
• Review and approve investor notices (capital calls, distributions, statements)
• Drive process efficiency through automation, system enhancements, and best practices in fund accounting
• Act as a key point of contact for investment teams

Associate Director, Private Credit Accounting

• Proactively identify and qualify new sales opportunities through various channels, including market research, networking, cold calling, and inbound lead follow-up.
• Develop and maintain a robust sales pipeline, accurately forecasting sales activity and revenue.
• Conduct thorough needs assessments with potential clients to understand their business challenges and demonstrate how SS&C's solutions can address them.
• Prepare and deliver compelling sales presentations, product demonstrations, and proposals tailored to individual client requirements.
• Negotiate and close complex sales agreements, ensuring mutually beneficial terms for both the client and SS&C.
• Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
• Collaborate closely with internal teams, including pre-sales, product, and client services, to ensure a seamless client experience.
• Stay up-to-date on industry trends, competitive landscape, and SS&C product enhancements.
• Achieve and exceed assigned sales quotas and performance metrics.
• Maintain accurate and up-to-date records in the CRM system (e.g., Salesforce).

Sales Executive

• Maintain and improve the uptime, performance, and availability of production systems.
• Define and track SLIs, SLOs, and SLAs to ensure service reliability and user satisfaction.
• Implement and manage monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog, ELK).
• Participate in on-call rotations and respond to incidents, performing root cause analysis and postmortems.
• Automate repetitive tasks and processes using scripts, configuration management, and Infrastructure as Code (IaaC).
• Develop CI/CD pipelines to streamline deployment and operational processes.
• Analyze system performance and capacity trends to plan for future growth.
• Collaborate with engineering teams to design systems that scale reliably.
• Support cloud and/or hybrid infrastructure (AWS, Azure, GCP, VMware, etc.).
• Manage system provisioning, configuration, and patching via tools such as Ansible, Terraform, or Puppet.
• Act as a bridge between development and operations teams, championing DevOps and SRE principles.
• Contribute to a culture of continuous improvement, reliability, and accountability.

Senior Site Reliability Engineer – Operations

Chief Operating Officer

• Lead the day-to-day operational functions of the organization
• Ensure seamless, efficient, and compliant service delivery across all aspects of the Pharmacy Benefit Administration (PBA) business
• Drive operational excellence that will drive the ability to scale operations optimize workflows and support growth and innovation
• Align operations with SS&C Health’s strategy and ensure outstanding performance for clients, members, and stakeholders
• Report into SS&C Health’s General Manager and be a key contributor to the leadership team
• Provide leadership over the PBA operations including claims adjudication, call centers, mail/specialty pharmacy services, benefit design implementation, eligibility enrollment and formulary operations.

Systems Engineer

• Sr. Systems Engineers perform complex technical analysis of application and database systems.
• They assist in the evaluation of applications and technology for current and future implementation.
• They monitor and control the performance and status of applications.
• They provide highly skilled technical assistance in application, engineering, and architecture.
• They identify and diagnose complex application problems and factors affecting performance.
• Sr. Systems Engineers function in a lead role for longer-term, larger-scale projects.
• They develop technical standards and provide resolution for complex application problems.
• Sr. Systems Engineers are seasoned, experienced associates who possess in-depth knowledge in software administration activities and demonstrate high-level skills with extensive proficiency.
• They use best practices and knowledge of internal or external business issues to improve products or services.
• They function as a resource for colleagues with less experience and may direct the work of other staff members.
• Collaborate closely with business, client teams, and clients to support the application and database platforms.