Associate Learning & Development Specialist – Healthcare Call Center

SS&C Technologies

Associate Learning & Development Specialist at SS&C supporting the design and delivery of learning programs for employee skill enhancement.

Posted 5/21/2026full-timeRemote • Mississippi, Montana, Nevada, New York • 🇺🇸 United StatesJuniorMid-Level💰 $26 per hourWebsite

About the role

Key responsibilities & impact

Assist in conducting training needs assessments to identify skill gaps and development opportunities across various departments.
Support the development and revision of engaging training materials, including presentations, participant guides, job aids, e-learning modules, and other instructional content.
Coordinate logistics for training sessions, including scheduling, material preparation, and communication with participants and instructors.
Facilitate introductory training sessions or components of larger programs as directed.
Administer and maintain the Learning Management System (LMS), including uploading content, tracking completions, and generating reports.
Collect and analyze feedback from training participants to identify areas for improvement and measure program effectiveness.
Collaborate with subject matter experts (SMEs) to gather content and ensure accuracy and relevance of training materials.
Research and recommend new learning technologies, methodologies, and best practices to enhance the learning experience.
Assist in managing vendor relationships for external training programs and resources.
Support the overall L&D team in various administrative tasks and projects as needed.

Requirements

What you’ll need

Bachelor's degree in Human Resources, Organizational Development, Education, or a related field.
1-2 years of experience in a learning and development, training, or human resources support role, preferably within a corporate environment.
Basic understanding of adult learning principles and instructional design methodologies.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience with Learning Management Systems (LMS) administration is a plus.
Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Ability to work independently and collaboratively within a team environment.
Demonstrated ability to learn new technologies and adapt to changing priorities.
Prior experience in the healthcare or financial services industry is beneficial but not required.

Benefits

Comp & perks

medical, dental, and vision coverage
a 401(k) plan with company match
paid time off, holidays, and parental leave
professional development reimbursement opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training needs assessmentinstructional designLMS administrationadult learning principlese-learning developmentcontent creationdata analysisreport generationvendor managementproject management

Soft Skills

communication skillsorganizational skillsattention to detailcollaborationindependenceadaptabilitypresentation skillstime managementproblem-solvinginterpersonal skills