Squiz

Backend Engineer

• Work within a team of 3-5 software engineers to help build our Digital Experience Platform.
• Develop robust C/C++ application code which meets all technical requirements.
• Contribute to the C to C++ core rewrite and architectural decoupling efforts.
• Collaborate with team members to generate User Stories, Acceptance Criteria and estimates.
• Write and maintain software documentation.
• Ensure adherence to strong understanding of testing principles and help implement testing strategies to improve software quality and robustness.

Senior Software Engineer, C/C++

Customer Success Manager

• Monitor and manage customer health scores, usage analytics, and risk indicators to proactively address churn risks.
• Execute standardised customer success playbooks to ensure consistent customer outcomes.
• Own and drive net revenue retention (NRR) targets across your portfolio.
• Lead strategic customer check-ins and Quarterly Business Reviews (QBRs) using data-driven insights, scorecards, and ROI metrics.
• Drive feature adoption through adoption-gap analysis, targeted engagement campaigns, and tailored customer guidance.
• Define and track measurable success metrics aligned to customer business outcomes.
• Deliver scalable onboarding experiences using standardised onboarding playbooks and self-service resources.
• Support customers in achieving early value and successful product adoption.
• Identify expansion and upsell opportunities through customer engagement patterns and product usage analysis.
• Collaborate with Sales teams to progress commercial opportunities within the customer base.
• Consistently execute customer success processes and playbooks to drive scalable outcomes.
• Utilise AI-assisted sentiment analysis and customer feedback insights to inform engagement strategies.
• Partner with Product teams to communicate customer feedback, feature requests, and pain points.
• Contribute customer insights to product roadmap discussions and continuous improvement initiatives.

Marketing

• Act as a strategic partner to regional sales leaders, aligning marketing initiatives with sales priorities and pipeline targets, working alongside the centralised marketing team to set strategy for the financial year
• Develop and execute annual/quarterly marketing plans to drive acquisition, customer expansion and retention
• Define audience segmentation, buyer personas and lifecycle strategies
• Collaborate with global teams to align messaging, campaigns and go-to-market plans
• Monitor market trends, competitor activity and customer insights to inform strategy
• Own regional marketing KPIs and present performance, insights and recommendations to senior stakeholders
• Manage and optimise regional marketing budgets, ensuring strong ROI and efficient allocation of spend
• Design and execute (with growth marketing) integrated, multi-channel campaigns across the full funnel, from awareness to conversion
• Develop customer journeys and nurture programs to drive MQL to SQL conversion and pipeline velocity
• Leverage digital channels including paid media (search, social, display), email, website and marketing automation platforms
• Plan and deliver both virtual and in-person events to generate demand and deepen prospect engagement
• Localise global campaigns and content to maximise regional relevance and performance
• Partner with content teams to develop assets including case studies, thought leadership and sales enablement materials
• Manage social media presence and support social selling initiatives
• Track, analyze and continuously optimise campaign performance using data and insights
• Build strong cross-functional relationships across sales, marketing, operations and product teams
• Align closely with sales to support pipeline generation, campaign adoption and lead follow-up
• Act as the voice of the field, providing feedback on gaps, opportunities and market needs
• Utilise the CRM platform to manage campaigns, leads and reporting
• Ensure data integrity, segmentation accuracy and compliance with global standards
• Implement structured processes and reporting frameworks to ensure consistent execution and visibility
• Monitor and report on campaign performance, pipeline contribution and ROI at regular intervals
• Drive co-marketing by joining forces with our partners in region
• Continuously test and learn innovative approaches to improve marketing effectiveness

Squiz

Senior Software Engineer, C/C++

Customer Success Manager

Field Marketing Manager

Field Marketing Manager