Customer Success Manager

Squiz

. Monitor and manage customer health scores, usage analytics, and risk indicators to proactively address churn risks.

Posted 5/21/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and manage customer health scores, usage analytics, and risk indicators to proactively address churn risks.
Execute standardised customer success playbooks to ensure consistent customer outcomes.
Own and drive net revenue retention (NRR) targets across your portfolio.
Lead strategic customer check-ins and Quarterly Business Reviews (QBRs) using data-driven insights, scorecards, and ROI metrics.
Drive feature adoption through adoption-gap analysis, targeted engagement campaigns, and tailored customer guidance.
Define and track measurable success metrics aligned to customer business outcomes.
Deliver scalable onboarding experiences using standardised onboarding playbooks and self-service resources.
Support customers in achieving early value and successful product adoption.
Identify expansion and upsell opportunities through customer engagement patterns and product usage analysis.
Collaborate with Sales teams to progress commercial opportunities within the customer base.
Consistently execute customer success processes and playbooks to drive scalable outcomes.
Utilise AI-assisted sentiment analysis and customer feedback insights to inform engagement strategies.
Partner with Product teams to communicate customer feedback, feature requests, and pain points.
Contribute customer insights to product roadmap discussions and continuous improvement initiatives.

Requirements

What you’ll need

A minimum of 3 years experience as a CSM in a B2B SaaS environment, ideally working with mid market and enterprise customers.
Strong communication and stakeholder management skills, with the ability to engage customers at all organisational levels.
Proven ability to build trusted relationships in complex customer environments.
A passion for delivering exceptional customer experiences and championing high-quality outcomes.
Confidence analysing customer health metrics, usage analytics, adoption data, and sentiment analysis to drive decision-making.
Strong understanding of revenue mechanics, expansion strategies, and commercial opportunity identification.
Demonstrated ability to influence business improvements and feed customer insights back into product and process enhancements.
The ability to inspire customer operational leadership while aligning practical delivery methods and engaging the right resources.
Takes ownership of customer outcomes and accountability for delivering a high standard of customer success.
Experience in executing standardised playbooks and managing a mixed portfolio of strategic, managed, and light-touch accounts effectively.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Squiz Website LinkedIn All Job Openings 201 - 500 employees ☁️ SaaS 🏢 Enterprise 💰 Venture Round on 2020-08 SaaS
AI
Enterprise Squiz is a company that provides a powerful Digital Experience Platform (DXP), designed to help organizations create, optimize, and govern multiple digital experiences with speed and scalability. Their platform offers a suite of tools including content management, AI-powered search, conversational AI, dynamic forms, and integrations for personalizing and optimizing digital interactions. Squiz caters to various industries such as government, higher education, financial services, and healthcare, by helping them deliver efficient and personalized digital experiences. The platform empowers marketers and non-technical teams with low-code solutions, while also supporting deep customization needs for developers, allowing organizations to manage their entire tech stack from a single, secure, AI-powered hub. Customer Success Manager 🔥 0 minutes ago 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor and manage customer health scores, usage analytics, and risk indicators to proactively address churn risks.
Execute standardised customer success playbooks to ensure consistent customer outcomes.
Own and drive net revenue retention (NRR) targets across your portfolio.
Lead strategic customer check-ins and Quarterly Business Reviews (QBRs) using data-driven insights, scorecards, and ROI metrics.
Drive feature adoption through adoption-gap analysis, targeted engagement campaigns, and tailored customer guidance.
Define and track measurable success metrics aligned to customer business outcomes.
Deliver scalable onboarding experiences using standardised onboarding playbooks and self-service resources.
Support customers in achieving early value and successful product adoption.
Identify expansion and upsell opportunities through customer engagement patterns and product usage analysis.
Collaborate with Sales teams to progress commercial opportunities within the customer base.
Consistently execute customer success processes and playbooks to drive scalable outcomes.
Utilise AI-assisted sentiment analysis and customer feedback insights to inform engagement strategies.
Partner with Product teams to communicate customer feedback, feature requests, and pain points.
Contribute customer insights to product roadmap discussions and continuous improvement initiatives. 🎯 Requirements
A minimum of 3 years experience as a CSM in a B2B SaaS environment, ideally working with mid market and enterprise customers.
Strong communication and stakeholder management skills, with the ability to engage customers at all organisational levels.
Proven ability to build trusted relationships in complex customer environments.
A passion for delivering exceptional customer experiences and championing high-quality outcomes.
Confidence analysing customer health metrics, usage analytics, adoption data, and sentiment analysis to drive decision-making.
Strong understanding of revenue mechanics, expansion strategies, and commercial opportunity identification.
Demonstrated ability to influence business improvements and feed customer insights back into product and process enhancements.
The ability to inspire customer operational leadership while aligning practical delivery methods and engaging the right resources.
Takes ownership of customer outcomes and accountability for delivering a high standard of customer success.
Experience in executing standardised playbooks and managing a mixed portfolio of strategic, managed, and light-touch accounts effectively. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 8 hours ago CIM 51 - 200 🤖 Artificial Intelligence ☁️ SaaS 🏠 Real Estate Website LinkedIn All Job Openings Customer Success Manager at CIM, guiding operational insights for commercial buildings. Leading customer relationships, technical leadership, and ensuring effective platform delivery to improve building performance. 🏢🏡 Sydney – Hybrid 💰 $6.7M Series A - CIM on 2022-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 Yesterday Invensys - Acquired by Schneider Electric 10,000+ employees ⚡ Energy 🔧 Hardware 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager at Schneider Electric, driving sustainability through automation and digitization efforts. 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 Yesterday NinjaOne 1001 - 5000 ☁️ SaaS 🔒 Cybersecurity 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager at NinjaOne enhancing customer relationships and product adoption through consultative engagement and solution presentation in Sydney. 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Carrier Growth Manager 🕒 May 13 Ofload 51 - 200 🚗 Transport ☁️ SaaS ⚡ Energy Website LinkedIn All Job Openings Carrier Growth & Success Manager handling carrier relationships and performance for freight tech at Ofload. Driving growth and efficiency in the carrier network while ensuring competitive service standards. 🏢🏡 Sydney – Hybrid 💰 $20M Debt Financing on 2022-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Manager, Commercial 🕒 May 12 Vanta 201 - 500 📋 Compliance 🔐 Security ☁️ SaaS Website LinkedIn All Job Openings Senior Customer Success Manager guiding clients through onboarding and implementation of Vanta's security solutions. Collaborating with customers to ensure successful adoption and value realization. 🏢🏡 Sydney – Hybrid 💰 $40M Series B on 2022-10 ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer health metricsusage analyticsadoption datasentiment analysisnet revenue retention (NRR)expansion strategiescommercial opportunity identificationdata-driven insightsROI metricsonboarding playbooks

Soft Skills

communication skillsstakeholder managementrelationship buildingcustomer experienceinfluencing business improvementsoperational leadershipaccountabilityengagementcollaborationproblem-solving