Customer Support Associate, French Speaker
Squarespace
Customer Support Associate
Squarespace
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Colorado, Idaho
Visit company websiteSalary
💰 $19 per hour
Job Level
JuniorMid-Level
About the role
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role
- Live Chat is the primary channel of support
- Troubleshoot and guide customers through Account, Billing, Domain, and other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction in email and live chat
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
- Report to a Customer Support Team Lead and act as a positive advocate of the Squarespace brand
- Participate in mandatory virtual training during first two weeks
Requirements
- Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
- Expertise with written communication and the ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the Squarespace platform
- Dedicated home office setup with a reliable and stable Wi-Fi connection
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
- Must currently live in one of the following states: Arizona, Colorado, Idaho, Utah, New Mexico, Oregon, or Washington
- Mandatory virtual training September 08 - September 19 in the Pacific Timezone
- No international work arrangements or digital nomad lifestyles supported
