Developer Support Specialist
Global Payments Inc.
Customer Support Associate, French Speaker
Squarespace
full-time
Posted on:
Location: 🇮🇪 Ireland
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work accounts for approximately 90% of the role
- Live chat is the primary channel of support
- Troubleshoot and guide customers through Account, Billing, Domain, and other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction in email and live chat
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
- Act as a positive advocate for the Squarespace brand, leveraging system knowledge to resolve customer issues
Requirements
- Open availability to work a 40 hour work week spanning weekends and holidays
- 1+ years customer-facing experience (retail, hospitality, online support)
- Expertise with written communication and ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the Squarespace platform
- Consistent and dependable WiFi and a personal workspace free from distraction
- Written and verbal fluency in both English and French
- Must currently be based in Ireland; digital nomad or international work arrangements not supported
- Applicants must have a dedicated home office setup with reliable, stable Wi-Fi
