Customer Support

• Provide proactive and friendly support to customers
• Handle general enquiries with professionalism and care
• Create positive impressions and build trust with every interaction
• Handle a high number of customer queries via telephone, up to 60 calls per day
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Customer Service Advisor

Customer Service Advisor, Irish Speaking