Associate Policy Support Specialist – EMEA
Spotify
SQL
Customer Service Agent, Christmas Temporary Contract
Gym+Coffee
contract
Posted on:
Location Type: Hybrid
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Junior
About the role
- Provide fantastic customer service to ecommerce customers
- Handle customer queries while maintaining excellent quality and exceeding customer expectations
- Provide resolutions and advice to customers using eDesk
- Manage customer return and refunds process
- Actively follow-up on customer interactions to provide updates
- Use initiative and experience to respond to customer queries
Requirements
- Preferably 1+ year’s experience working in a system based customer facing role in Supply Chain or Customer Service
- Strong team ethic and ability to work well under pressure
- Commitment to improving customer service skills on an ongoing basis
- Experience using eDesk or alternative ticket based systems is preferable
- A can-do attitude and comfortable working in a team or on your initiative
Benefits
- Nurture and protect an inclusive and optimistic culture
- Sustainable care and action is at our core
- Opportunity for role extension if the business requires
- Learn about the business and industry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceteam ethicability to work under pressurecommitment to improving skillsinitiativecan-do attitude
