Squarespace

Operations

• Act as the senior escalation owner for complex, high-impact domain-related customer issues, working closely with Customer Support, Security and Engineering to ensure timely, accurate resolution.
• Apply hands-on expertise across gTLDs and ccTLDs, high-value and expired domain workflows, DNS, EPP, REST APIs, and registry platforms to investigate and resolve issues directly.
• Perform root-cause analysis on issues, and provide clear guidance and recommendations.
• Serve as a subject matter expert and advisor to internal teams on domain-related cases, workflows, and best practices.
• Act as the internal expert on UDRP cases, and registry compliance matters, partnering closely with Legal and external registries to manage disputes and enforcement actions.
• Maintain a deep understanding of ICANN policies and regulations, including ICANN RAA, GDPR, and abuse-related requirements.
• Monitor and support compliance initiatives to ensure registrar operations align with evolving policy and contractual obligations.
• Partner closely with internal Security and Trust teams on domain abuse identification, escalation, and mitigation efforts.
• Help define and improve operational processes related to DNS abuse handling, reporting, and registry coordination.
• Contribute to operational controls and safeguards that protect customer domain portfolios and reduce risk.
• Streamline and continuously improve registrar operational workflows across registry communications, escalations, and lifecycle management.
• Oversee key operational workstreams including registry access management, contractual updates, finance-related workflows, and registry account governance.
• Identify operational gaps and partner with Product and Engineering to drive automation, and scalability improvements.
• Serve as a primary point of contact between Registrar Operations and registries, resellers, and other external partners.
• Build strong working relationships with Product, Engineering, Finance, Legal, Security, and Customer Support leadership.
• Represent Squarespace professionally and effectively in registry and industry-facing conversations when needed.

Senior Registrar Operations Lead

Chief Marketing Officer

• Continue scaling and refining the global marketing strategy for the Squarespace Domains business, focusing on sustainable growth, stronger channel performance, and deeper international traction.
• Evolve the Domains product brand to further align with Squarespace’s core values (design excellence, clarity, transparency) and expand brand visibility across priority markets.
• Strengthen and optimize the partnership marketing program with key organizations in the Domains ecosystem, identifying new co-marketing opportunities and maturing existing partnerships for long-term impact.
• Work cross-functionally with Squarespace’s marketing teams including media, lifecycle, and content, to enhance campaign effectiveness and continue optimizing the shared-services operating model.
• Collaborate closely with Product Management to amplify product launches, improve messaging precision, and showcase value to both new and existing users.
• Leverage data analytics to refine KPIs, expand testing programs, and drive ongoing optimization across acquisition and retention initiatives.
• Manage and allocate marketing spend with increasing efficiency, tracking performance against revenue, CAC, LTV, ROI, and broader product-led growth goals.
• Partner with Analytics, UX Research, and CRM to iterate on and optimize a cross-product introduction framework that increases adoption of additional Squarespace products and supports customer engagement, retention, and lifetime value.

Squarespace

Senior Registrar Operations Lead

Director of Marketing – Growth, Domains

Director of Marketing, Growth