Squarespace

Technical Program Manager

• Ensure clear project/program planning
• Track progress transparently
• Mitigate risks
• Improve team processes
• Efficiently deliver projects
• Collaborate across Product Management, Engineering, and Design teams

Senior Technical Program Manager, Growth

Engineer

• Execute Red Team Operations: Plan, scope, and execute sophisticated red team engagements to test the effectiveness of our security controls and incident response capabilities.
• Technical Expertise: Conduct advanced penetration testing, exploit development, and research to identify and exploit vulnerabilities in our systems, applications, and infrastructure.
• Cross-Functional Collaboration: Partner with the Engineering, Product, and other stakeholders to provide actionable insights and recommendations for improving our security posture.
• Tooling and Automation: Develop and maintain custom tooling and scripts to automate attack techniques and enhance operational efficiency.
• Reporting and Communication: Write detailed reports on operation goals, outcomes, and findings. Clearly and concisely communicate complex technical information to various stakeholders.
• Stay Ahead of Threats: Stay current on the latest tactics, techniques, and procedures (TTPs) used by adversaries and integrate this knowledge into our red team exercises.

Staff Red Team Engineer

Customer Support

• Answer customers' queries concurrently in live chat and respond to customer submitted email requests
• Queue-based, typing work will account for approximately 90% of the role
• Live Chat is the primary channel of support in this role
• Guide customers through getting started, including website setup, adding site content and design options
• Independently meet targets across Quality, Productivity and Customer Satisfaction in email and live chat
• Learn about new product features and improvements related to the Squarespace platform
• Identify isolated customer experiences and escalate important issues
• Remote role reporting to a Customer Support Team Lead

Customer Support Advisor, German

• At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Australia and a remote workforce. Customer Support Advisors are working with our customers every day to ensure that they are achieving success with our products. In this role, you will use your product knowledge and support experience to create customer experiences that not only resolve customer issues, but advocate for our brand.
• This remote role reports to a Customer Support Team Lead. You must have both spoken and written fluency in English and Italian.
• Answer customers' queries concurrently in live chat and respond to customer submitted email requests.
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Guide customers through the process of getting started which includes website setup, adding site content and design options.
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Learn about new product features and improvements related to the Squarespace platform.
• Identify isolated customer experiences and escalate important issues.

Customer Support Advisor, Italian Speaker

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role
• Live Chat is the primary channel of support
• Troubleshoot and guide customers through Account, Billing, Domain, and other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues
• Report to a Customer Support Team Lead and act as a positive advocate of the Squarespace brand
• Participate in mandatory virtual training during first two weeks

Customer Support Associate

• At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help
• Work as a Customer Support Advisor reporting to a Customer Support Team Lead
• Answer customers' queries concurrently in live chat and respond to customer submitted email requests
• Queue-based, typing work will account for approximately 90% of the role
• Live Chat is the primary channel of support in this role
• Guide customers through getting started including website setup, adding site content and design options
• Independently meet targets across Quality, Productivity and Customer Satisfaction in email and live chat
• Learn about new product features and improvements related to the Squarespace platform
• Identify isolated customer experiences and escalate important issues

Customer Support Advisor, Italian

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work accounts for approximately 90% of the role
• Live chat is the primary channel of support
• Troubleshoot and guide customers through Account, Billing, Domain, and other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues
• Act as a positive advocate for the Squarespace brand, leveraging system knowledge to resolve customer issues

Customer Support Associate, French Speaker

Product Manager

• Lead development of next-generation domain name generation and ranking algorithms for Squarespace Domains using ML, LLMs, and customer data
• Own the product vision and roadmap for the Domain Search platform from query to add-to-cart, aligning with Domains growth and company goals
• Drive ML-powered ranking and personalization; define and track core metrics such as conversion, add-to-cart rate, ASP, result quality, and mix shift
• Integrate LLMs and hybrid in-house models to support contextual search results and style-guided name suggestions with internationalization in mind
• Enable premium domain marketplace integration and premium-ranking improvements to expand selection and increase perceived value
• Build and scale core infrastructure including reusable APIs and services (e.g., availability checks, validations, zone file caching)
• Partner with Growth and Design on search UX, including sorting, filtering, save/shortlist, and decisioning confidence
• Collaborate with Engineering Management, Staff Engineers, Data Science, and Registry Operations to plan releases and ensure operational excellence and security
• Establish a rigorous experimentation and feedback loop: instrument behavioral analytics, run A/B tests, and use purchase and click feedback to drive continuous improvements
• Monitor the competitive landscape and vendor ecosystem to inform opportunities
• Communicate strategy, progress, and outcomes to executives and cross-functional partners
• Senior individual-contributor role reporting to the VP of Product; can be based in NYC headquarters or remote within the U.S.; success measured by impact on conversion, average sale price, suggestion quality, and customer lifetime value.