SPX Technologies

Customer Support

• Support the Customer Service department in enhancing customer experience processes
• Analyze customer feedback and metrics to identify trends, patterns, and actionable insights
• Assist in creating reports using raw data in Excel; Power BI experience is a plus
• Shadow Customer Service Managers during meetings and customer interactions
• Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction
• Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders
• Assist in evaluating processes across plants to identify opportunities for efficiency and improvement
• Collaborate with team members to develop and implement innovative solutions
• Travel up to 10% to observe plant processes and gather insights

Customer Experience Intern

Technical Program Manager

• Technical Program Manager role supporting Detection and Measurement division (TCI) which provides spectrum monitoring and communications intelligence systems
• Create and execute project work plans and budgets and revise as appropriate
• Manage day-to-day operational aspects of a project and scope
• Manage teams of engineers and field technicians locally and in customer countries
• Manage pre-shipment process, Engineering and Production requirements, and support Factory Acceptance Testing when necessary
• Support customers’ installation & site preparation planning and manage subcontractors and Statement of Work documentation
• Manage on-site activities including installation, commissioning, Site Acceptance Tests, training, diagnostics and troubleshooting
• Serve as the customer’s primary point of contact during execution (manufacturing, installation and post-sale support periods)
• Support sales and marketing activities in project and program management roles and prepare proposals
• Must be willing to travel internationally up to 30% of the time

Sales

• Responsible for developing and executing a national sales strategy focused on large multi-state mechanical contractors and contractors owned by private equity firms
• Work cross-functionally with regional sales teams, product management, and executive leadership
• Drive contractor engagement, influence specification and conversion to Weil-McLain condensing boiler solutions
• Secure long-term contractor relationships that support revenue growth and market share
• Develop and lead a national contractor engagement strategy targeting the top 100+ mechanical contractors
• Build and maintain executive-level relationships with contractor leadership teams
• Partner with regional sales managers and reps to drive contractor conversion
• Identify and prioritize key contractor accounts
• Lead high-level contractor presentations, demos, and executive briefings
• Collaborate with Marketing and Product teams
• Track and report on contractor engagement metrics and conversion performance
• Serve as the subject matter expert on contractor sales trends
• Attend industry events, conferences, and trade shows

Customer Experience Intern

Technical Program Manager

National Contractor Sales Manager