Customer Service Associate
MassMutual
Customer Experience Intern
SPX Technologies
internship
Posted on:
Location: Missouri, South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
Tech Stack
Tableau
About the role
- Support the Customer Service department in enhancing customer experience processes
- Analyze customer feedback and metrics to identify trends, patterns, and actionable insights
- Assist in creating reports using raw data in Excel; Power BI experience is a plus
- Shadow Customer Service Managers during meetings and customer interactions
- Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction
- Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders
- Assist in evaluating processes across plants to identify opportunities for efficiency and improvement
- Collaborate with team members to develop and implement innovative solutions
- Travel up to 10% to observe plant processes and gather insights
Requirements
- Proficient in Microsoft Excel; experience with Power BI is preferred but not required
- Strong analytical skills with the ability to build reports and present findings clearly and effectively
- Interest in commercial strategy, product management, or market analysis
- Familiarity with data visualization tools (e.g., Power BI, Tableau)
- Demonstrated ability to work collaboratively in a hybrid environment
- Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
- Willing to travel up to 10% to observe plant processes and gather insights
