SPX Technologies

Customer Experience Intern

SPX Technologies

internship

Posted on:

Origin:  • 🇺🇸 United States • Missouri, South Carolina

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Job Level

Entry Level

Tech Stack

Tableau

About the role

  • Support the Customer Service department in enhancing customer experience processes
  • Analyze customer feedback and metrics to identify trends, patterns, and actionable insights
  • Assist in creating reports using raw data in Excel; Power BI experience is a plus
  • Shadow Customer Service Managers during meetings and customer interactions
  • Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction
  • Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders
  • Assist in evaluating processes across plants to identify opportunities for efficiency and improvement
  • Collaborate with team members to develop and implement innovative solutions
  • Travel up to 10% to observe plant processes and gather insights

Requirements

  • Proficient in Microsoft Excel; experience with Power BI is preferred but not required
  • Strong analytical skills with the ability to build reports and present findings clearly and effectively
  • Interest in commercial strategy, product management, or market analysis
  • Familiarity with data visualization tools (e.g., Power BI, Tableau)
  • Demonstrated ability to work collaboratively in a hybrid environment
  • Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
  • Willing to travel up to 10% to observe plant processes and gather insights