SPT Labtech

Engineer

• Investigating and resolving field and manufacturing issues across the sample management product range, taking technical ownership from root cause through to implemented solution
• Leading design changes and product improvements, managing the process from concept and feasibility through to design verification and production handover
• Working collaboratively with electronics, firmware, software, manufacturing, and quality engineers, acting as the mechanical lead and systems integrator across those disciplines
• Contributing to design reviews, risk assessments, and design for manufacturability activities
• Supporting the service and applications teams with technical guidance on complex field issues
• Identifying and championing longer-term improvement opportunities within the product portfolio

Senior Product Development Engineer

Field Engineer

• Scheduling and performing territory service work such as on-site installation and preventative maintenance.
• Performing emergency service (territory) repair visits.
• Providing remote telephone assistance.
• Being available to travel at short notice in order to support other Field Service Engineers when needed.
• Timely completion of all required documentation.
• Communicating any product quality issues to the appropriate persons.
• Working closely with Territory Sales personnel and Field Applications Specialists.
• Responsible for account management, ensuring a high degree of customer satisfaction.
• Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables.