SPT Labtech

Manager

• Lead and manage the European Service organisation, including dispatch, Field Service Engineers, and third party service providers
• Deliver high-quality service operations to achieve business objectives and operational targets
• Drive customer satisfaction through feedback collection, fast response to escalations, and continuous improvement initiatives
• Manage installations of new and demo equipment, warranty repairs, and refurbishment projects in line with SLAs
• Coordinate FSE travel schedules and monitor associated costs for efficiency
• Build working relationships with Sales, Product Management, Manufacturing, and Operations to align on customer needs and growth
• Report on service performance, escalations, and key metrics to the VP of Aftersales and senior management
• Visit customers across Europe to build relationships, resolve issues, and represent SPT Labtech
• Implement and reinforce best practices including lean initiatives, 5S, Kaizen, and continuous process improvement

Service Manager

Sales

• SPT Labtech is growing – Sales Specialist - Structural Biology to expand within the US market; delivers automated liquid handling solutions to researchers in Structural Biology
• Seeking organized Life Sciences sales professional with knowledge of Structural Biology product market; willingness to travel
• Key responsibilities include promotion, market development and sales of liquid handling lines into structural biology, protein crystallography and Cryo-EM across the United States
• Manage pre-sale activities through to purchasing order; support post-sales
• Collaborate with Territory Managers, applications, product management, marketing to drive adoption and conduct product presentations and demonstrations
• Travel up to 50% in the US and be ideally located in the US