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Field Service Engineer
SPT LabtechField Service Engineer managing on-site installations and maintenance for SPT Labtech products in the UK and mainland Europe. Providing exceptional service with electro-mechanical troubleshooting.
About the role
Key responsibilities & impact- Performing field service work such as on-site installation, preventative maintenance and repair work;
- Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery;
- Being available to travel at short notice in order to support other Field Service Engineers when needed;
- Timely completion of all required documentation;
- Communicating any product quality issues to the appropriate persons;
- Working closely with the Sales team and the Field Applications Specialists
- Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact.
Requirements
What you’ll need- Previous experience with electro-mechanical and automated systems essential, ideally within the pharmaceutical/healthcare sectors would be desirable
- Ability to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel
- Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering
- Exceptional time management and planning skills, and ability to work cooperatively to prioritise workload
- Strong customer focus
- Self-motivated, team player
- Valid Passport and driving license
Benefits
Comp & perks- Private medical insurance
- Generous pension plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electro-mechanical systemsautomated systemspreventative maintenancerepair workinstallationdocumentationKPI measurementengineering principlesHNC in Electrical EngineeringHND in Mechanical Engineering
Soft Skills
customer satisfactioncommunicationtime managementplanningteamworkself-motivationcooperationprioritizationservice deliveryproblem-solving
Certifications
Engineering ApprenticeshipHNC in Electrical EngineeringHND in Mechanical Engineeringvalid Passportdriving license