Bilingual Case Manager, Spanish Speaking
Pair Team
Patient Engagement Specialist, Spanish Speaker
Sprinter Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
About the role
- Review and follow up on inbound requests received from existing outreach campaigns
- Utilize an auto-dialer tool to make 120 to 150 outbound calls to patients every day
- Talk to about 70 to 80 patients and book an average of 14 appointments each day
- Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule appointments
- Educate patients on the importance of receiving ordered services and benefits of receiving them in-home with Sprinter Health
- Build a strong understanding of the care model of each partner to support patient questions
- Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
- Escalate questions and concerns to other teams for additional support
Requirements
- Fluency in Spanish (ability to speak, read, and write)
- Residence in the eastern time zone
- At least 2 years of high-volume outbound call center experience, including at least 1 year in the healthcare industry
- Experience using electronic health record (EHR) systems and other healthcare software
- Excellent communication skills to present and explain information to patients
- Proven skill managing multiple channels of communication including phone, email, and chat
- Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered service
- Experience with Five9
- Experience with Zendesk
- Experience using a Mac
- Preferred: Experience with Google Suite
- Preferred: Experience with Slack
