Customer Service Representative, CAC
Sentara Health
Medical Virtual Assistant, Armenian Speaker
Neolytix
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $500 - $700 per month
Job Level
Mid-LevelSenior
About the role
- Provide remote administrative and patient support to healthcare clients
- Communicate with patients in both English and Armenian via phone, email, and chat
- Prepare, assemble, and update medical record documentation/charts for physicians ensuring accuracy and HIPAA compliance
- Manage patient appointments, schedule follow-ups, and coordinate communication between patients and healthcare providers
- Perform clerical duties including data entry, email management, and handling correspondence to improve provider productivity
- Assist with verifying insurance information and basic medical billing or claims-related inquiries
- Ensure all patient and medical information is accurately documented and attested
- Monitor the duration of basic lab results and screening procedures as needed
Requirements
- Fluency in Armenian (written and verbal) and English (written and verbal)
- Previous experience in a customer service or healthcare-related administrative role preferred
- Strong communication and interpersonal skills with a compassionate and empathetic demeanor
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize effectively in a fast-paced virtual environment
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with Electronic Medical Records (EMR) systems is a strong plus
- Ability to work independently and as part of a remote team
- Understanding of HIPAA regulations and patient confidentiality
- Desktop/Laptop with at least i5/Ryzen5 processor and 8GB of RAM
- Reliable webcam
- Noise-cancelling headset
- Stable internet connection (30 Mbps or above)
- Dedicated, quiet workspace at home
